This System Access Agreement ("Agreement") governs access to and use of the Sober Home Success ("SHS") System, materials, and related tools and resources, which are provided by Propwise REI LLC ("Company," "we," "us," or "our").

By purchasing, accessing any materials, or using the tools and systems provided, you ("User," "you," or "your") agree to be bound by this Agreement.

This Agreement governs time-limited access to the SHS System and related digital materials and does not constitute a membership, subscription, coaching, consulting, or professional service.

1. Definitions

For purposes of this Agreement:

"System" means the pre-configured HighLevel subaccount, managed website (if applicable), related configurations, and materials provided through SHS

"Materials" means all educational content, frameworks, templates, documentation, and resources provided by SHS

"Usage Charges" means consumption-based fees for SMS, phone calls, AI usage, email delivery, and similar platform features

"User Business" means your sober living operation(s)

"Platform" means HighLevel, website building platforms (if applicable), and any other third-party services integrated into or used to deliver the System

"Account Holder Content" means your own original content that you upload to the System

"System Access" or "Access" means the time-limited right to access and use the SHS System, Platform, and Materials during the Access Term

"Access Term" means the period during which you have active access to the System, beginning on the date of purchase and continuing for the duration specified in your purchase

"Access Fee" means the one-time or annual fee paid for System Access

2. Nature of the System Access

SHS is an educational and systems-based offering designed to support sober living operators through:

- Strategic frameworks

- Credibility-first operating systems

- Templates and example materials

- Infrastructure configurations

- Perspective informed by research and real-world experience

SHS is not a consulting engagement, managed service, franchise, software license, treatment provider, or professional services firm.

SHS does not provide legal, medical, clinical, financial, regulatory, or compliance advice of any kind.

3. What Is Included

Your SHS System Access includes:

- Access to SHS educational materials and resources

- Access to a pre-configured HighLevel subaccount containing the System

- Access to a managed website (if applicable)

- Frameworks and guidance related to referral credibility

- Periodic updates to Materials at our discretion

- Limited guidance on using the System as designed

The scope of what is included is defined by the materials and documentation provided inside SHS.

4. What Is Not Included (Critical)

Unless explicitly agreed to in a separate written agreement signed by both parties, SHS does not include:

- General HighLevel training or platform education

- Custom system development or configuration

- Troubleshooting or debugging user-created workflows

- Technical support for features not included in the provided System

- Marketing strategy, lead generation, or advertising services

- Admissions, intake, or resident management services

- Legal, medical, clinical, financial, or regulatory advice

- Compliance consultation or certification assistance

- Data migration or integration services

- Assistance exporting or transferring your content to other platforms

You are free to modify or extend the Platform as you wish, but you do so at your own discretion and responsibility. Company is not responsible for troubleshooting or supporting any modifications you make.

5. Third-Party Platform Terms & Conditions

5.1 HighLevel Subaccount

The System is provided through a HighLevel subaccount. Your use of HighLevel is subject to:

- HighLevel's Terms of Service: https://www.gohighlevel.com/terms-of-service

- HighLevel's Privacy Policy: https://www.gohighlevel.com/privacy-policy

- HighLevel's Acceptable Use Policy: https://www.gohighlevel.com/acceptable-use-policy

You agree to be bound by all HighLevel terms and policies. Company makes no representations or warranties regarding HighLevel's terms, features, availability, or policies.

In addition to the HighLevel subaccount described in this Section 5.1, User may receive access to a managed website service as described in Section 5.5, which is also subject to third-party platform terms and the limitations described throughout Section 5.

5.2 Data Privacy & Security

HighLevel is the data processor for any data you input into the System. HighLevel's Privacy Policy governs how your data is collected, stored, and processed.

You acknowledge and agree that:

- Company does not control HighLevel's data handling practices

- HighLevel's security measures and data protection terms apply to your use

- You are responsible for reviewing and complying with HighLevel's privacy and security requirements

- Company is not liable for any data breaches, loss, or unauthorized access occurring within the HighLevel platform

5.3 Other Third-Party Services

The System may integrate with additional third-party services including but not limited to:

- Messaging providers (Twilio, etc.)

- AI services (OpenAI, etc.)

- Email delivery services

- Payment processors

Your use of these services is governed by their respective terms of service and privacy policies. You are responsible for reviewing and complying with all applicable third-party terms.

5.4 Changes to Third-Party Services

Third-party platforms may:

- Modify their terms, pricing, or features at any time

- Discontinue services or integrations

- Change data handling or security practices

- Impose additional usage restrictions

Company has no control over third-party service changes and is not liable for any resulting disruptions, costs, or required modifications to the System.

User acknowledges and agrees that the System and Platform depend entirely on third-party services outside Company's control, including but not limited to HighLevel, website building platforms (if applicable), hosting providers, internet infrastructure, API providers, and other integrated services. System availability, functionality, performance, and features may be affected by third-party service limitations, changes, outages, or discontinuations.

5.5 Managed Website Service

As part of SHS System Access, User may receive access to a managed, standardized website. When provided, this website is designed to support professional credibility and referral relationships. This website is provided as supporting infrastructure within the SHS System and is not a custom website design service, ongoing web development service, or digital agency relationship.

When a website is provided, it is built using third-party website building platforms (subject to change at Company's discretion) and is managed centrally by Company to maintain consistency, quality standards, and operational efficiency across all user sites.

5.5.1 Website Revisions: Included Scope

The following revisions are included at no additional cost during the Initial Review Period (defined as 7 calendar days from the date User is notified that the website is available for review):

5.5.1.1 Factual Corrections

Corrections to information provided in the Website Intake Form, including but not limited to:

- Sober living home name

- Operator/owner name(s)

- Contact phone number(s)

- Contact email address(es)

- Physical address, city, and state

- Licensing or certification information

- Number of beds or capacity

5.5.1.2 Implementation Errors

Correction of clear technical errors, broken functionality, or material omissions directly caused by Company's implementation of information User accurately provided in the Website Intake Form.

5.5.1.3 Revision Request Requirements

- All revision requests must be submitted in writing via email to the designated support email address

- Requests must be submitted within the Initial Review Period

- Requests must clearly identify the specific error and provide the correct information

- Company will implement qualifying revisions within 7-10 business days of receiving a valid request

5.5.2 Website Revisions: Excluded Scope

The following are explicitly excluded from the scope of SHS System Access and will not be performed:

5.5.2.1 Design Changes

- Layout, structure, or page organization modifications

- Color scheme, typography, or font changes

- Spacing, padding, or visual styling adjustments

- Image selections, placements, or substitutions (beyond obvious errors)

- Template or theme changes

- Custom graphics or branding beyond standard implementation

5.5.2.2 Content Changes

Copy rewrites for style, tone, or preference

Rewording of standardized content sections

Additional paragraphs, sections, or messaging

Changes to pre-written content templates

Marketing copy optimization or A/B testing

5.5.2.3 Functional Additions

- Additional pages beyond the standard template

- New sections, features, or functionality

- Forms, calculators, or interactive elements

- Third-party integrations (payment processors, scheduling tools, etc.)

- Custom code or advanced functionality

5.5.2.4 Optimization & Maintenance

- Search engine optimization (SEO) services

- Keyword research or targeting

- Ongoing content updates or refreshes

- Analytics setup or reporting

- Performance optimization

- Security monitoring beyond platform defaults

- Accessibility compliance auditing

5.5.2.5 Subjective Revisions

- Changes based on personal preference, aesthetic opinion, or stylistic choices

- Multiple rounds of revisions or iterative design feedback

- Changes requested after the Initial Review Period has expired

The website structure, layout, design, and core content are standardized and managed centrally to ensure consistency, professional quality, and operational scalability. This standardization is a core feature of the SHS System, not a limitation.

5.5.3 Post-Review Period Changes

Requests for changes submitted after the Initial Review Period or requests that fall outside the scope defined in Section 5.5.1 may, at Company's sole discretion:

- Be declined without further explanation

- Be deferred to a future product update cycle (with no guaranteed timeline)

- Be quoted as a paid custom service at Company's then-current rates, separate from SHS System Access, with separate agreement, timeline, and payment terms

Company is under no obligation to implement, quote, or consider any changes beyond the scope defined in Section 5.5.1. User acknowledges that custom web development, ongoing website management, and design iteration are not part of SHS System Access and may not be available even as paid add-ons.

5.5.4 User Responsibilities for Website Service

User is solely responsible for:

5.5.4.1 Accurate Information Submission

- Providing complete, accurate, and current information via the Website Intake Form

- Ensuring all factual content (names, addresses, licenses, etc.) is correct before submission

- Understanding that the quality of the final website depends on the quality of information provided

5.5.4.2 Timely Review

- Reviewing the website promptly and thoroughly upon notification of availability

- Testing all functionality and reviewing all pages during the Initial Review Period

- Submitting any correction requests within 7 calendar days

5.5.4.3 Communication

- Submitting all revision requests in writing to the designated email address

- Responding to any Company clarification requests within 3 business days

- Maintaining accurate contact information for website-related communications

- Failure to submit correction requests within the Initial Review Period constitutes User's acceptance of the website as delivered and waives any right to included revisions.

5.5.5 Website Ownership, Access & Control

5.5.5.1 Managed Service Model

The website is provided as a managed web presence hosted, controlled, and maintained by Company as part of the SHS System Access. This is not a traditional user-owned website.

5.5.5.2 User Access Limitations

- User does not receive administrative access, backend access, or login credentials to the website platform

- User does not receive source code, design files, or the ability to modify the website directly

- User may not attempt to access, modify, or interfere with the website's technical infrastructure

- All website changes, if any, must be requested through Company according to this policy

5.5.5.3 Access Term Dependency

Website availability and functionality are contingent upon an active, paid SHS System Access

Upon termination, cancellation, non-renewal, or expiration of SHS System Access:

- The website may be immediately unpublished, deactivated, or removed

- Company has no obligation to maintain, transfer, or provide access to the website

- User has no right to demand continued hosting, access, or transfer of the website

- No refunds or credits will be provided for unused Access Term

5.5.5.4 Platform Changes

- Company reserves the right to change website building platforms, hosting providers, or technical infrastructure at any time without notice

- Company may migrate, rebuild, or modify websites as needed to maintain system integrity

- User has no right to object to or prevent such changes

5.5.5.5 No Ownership Transfer

- User does not acquire ownership rights to the website, its design, code, or content

- The website remains the property of Company and/or its service providers

- Upon termination of System Access, User must cease representing the website as their own

5.5.6 Domain Names

5.5.6.1 Company-Managed Domains

If Company registers or manages a domain name on User's behalf:

- Domain registration is a separate service with separate terms

- Domain ownership and renewal responsibilities will be specified in separate documentation

- Website hosting and domain registration are distinct services

- Termination of SHS System Access does not automatically terminate domain services, if separately purchased

5.5.6.2 User-Provided Domains

If User provides their own domain:

- User retains ownership and responsibility for domain renewal

- User must maintain DNS settings as directed by Company

- Company is not responsible for domain expiration, transfer issues, or DNS misconfigurations

- Website functionality depends on proper domain configuration by User

5.5.7 Website Service Disclaimers

5.5.7.1 No Performance Guarantees

The website is intended solely to provide a professional online presence suitable for recovery housing operators. No guarantees, warranties, or representations are made regarding:

- Referral generation or inquiries

- Search engine rankings or visibility

- Occupancy rates or business outcomes

- Lead conversion or phone calls

- Compliance with any specific regulations (User is responsible for ensuring their operation and communications comply with applicable laws)

- Accessibility compliance (WCAG, ADA, etc.)

- Compatibility with all devices, browsers, or screen sizes (though reasonable efforts are made)

- Uptime, availability, or performance (subject to hosting provider limitations)

5.5.7.2 "As-Is" Provision

The website is provided "as-is" and "as-available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

5.5.7.3 Third-Party Dependencies

Website functionality depends on third-party services (hosting platforms, internet infrastructure, DNS providers) outside Company's control.

User's use of the website is subject to the terms of service, privacy policies, and acceptable use policies of the website building platform and hosting providers. User is responsible for reviewing and complying with all applicable third-party platform terms.

Company makes no representations or warranties regarding third-party platform terms, features, availability, reliability, security, or performance.

Company is not liable for:

- Outages, performance issues, or security vulnerabilities of third-party platforms

- Limitations or restrictions imposed by third-party service providers

- Changes to third-party platform terms, pricing, features, or availability

- Service discontinuations or required migrations

- Data breaches or security incidents occurring on third-party platforms

- Any actions, errors, or omissions of website platform providers

User acknowledges that website availability and functionality depend entirely on third-party website building platforms, hosting providers, and internet infrastructure outside Company's control.

5.5.7.4 Regulatory Compliance

User is solely responsible for ensuring their website content, claims, and representations comply with all applicable federal, state, and local laws and regulations governing recovery housing operations, including but not limited to advertising standards, fair housing laws, and healthcare marketing regulations.

5.5.8 Website Service Limitation of Liability

5.5.8.1 Exclusive Remedy

User's sole and exclusive remedy for any issue, defect, or dispute related to the managed website service is termination of SHS System Access and, if applicable under Section 11.3, a refund according to the Cancellation & Refund Policy.

5.5.8.2 Damages Limitation

In no event shall Company be liable for any damages arising from or related to the website service, including but not limited to:

- Lost business, revenue, profits, or referrals

- Reputational harm or business interruption

- Loss of data or information

- Costs of substitute services

- Indirect, incidental, consequential, special, exemplary, or punitive damages

5.5.8.3 Liability Cap

To the maximum extent permitted by law, Company's total cumulative liability for all claims related to the website service shall not exceed the amount User paid for SHS System Access in the three (3) months immediately preceding the event giving rise to the claim.

5.5.8.4 Incorporation of General Terms

The limitations of liability, disclaimers, and indemnification provisions in this Agreement (including Sections 19, 20, 21, and 23) apply to the website service and are incorporated into this Section 5.5.8 by reference.

6. Platform Access & Termination Rights

6.1 Subaccount Provision

Access to the HighLevel subaccount is provided as a convenience and benefit of SHS System Access. It is not a guaranteed service.

6.2 Company's Right to Terminate System Access

Company reserves the right to terminate, suspend, or discontinue access to the System, HighLevel subaccounts, Materials, and any related or supporting tools, resources, and platforms at any time, with or without notice, for any reason, including but not limited to:

- Company's decision to no longer use HighLevel as its platform provider

- Company's decision to no longer offer HighLevel subaccounts as part of SHS

- Company's decision to discontinue SHS or change its business model

- Death, incapacity, or dissolution of Company or its principals

- Changes in HighLevel's or other third-party providers' pricing, terms, or availability

- Business or operational reasons at Company's sole discretion

- Your violation of this Agreement or HighLevel's terms

- Your use of the System in a manner that creates legal, ethical, or reputational risk

If Company terminates access for any reason before the end of your 12-month Access Term, no refund will be provided for the remaining unused portion of your Access Term.

6.3 No Refund for Platform Changes

If Company terminates or discontinues access to the System, HighLevel subaccount, Materials, or any related tools, resources, or platforms:

- No refund of Access Fees will be provided

- No refund will be provided for any unused portion of your Access Term

- Company may, at its sole discretion, offer alternative system access or export assistance, but is not obligated to do so

- User is responsible for exporting all data prior to termination

- Company is not liable for any business disruption, data loss, or costs resulting from termination of access

6.4 User's Responsibility

You are solely responsible for:

- Regularly exporting and backing up your data

- Maintaining copies of all resident information, communications, and business records

- Having a continuity plan that does not depend solely on SHS platform access

- Downloading your contact data and Account Holder Content before canceling your access

You acknowledge that reliance on the HighLevel subaccount is at your own risk.

7. Non-Transferability of System & Account Holder Content

7.1 Content Restricted to SHS Ecosystem

All System components, templates, workflows, and SHS Materials are provided exclusively for use within the SHS HighLevel ecosystem and are non-transferable.

You acknowledge and agree that:

- You cannot export the System, templates, or configurations to another HighLevel agency account

- You cannot transfer System components to any other software platform, funnel builder, ecosystem, or domain

- You cannot migrate Account Holder Content to another HighLevel ecosystem without Company's express written permission

- Company is under no obligation to assist you in exporting, migrating, or transferring any content

- All System configurations and templates remain within the SHS HighLevel environment

7.2 Account Holder Content Ownership

Content that you create and upload to the System is and remains your content ("Account Holder Content"). You retain all ownership rights in your Account Holder Content.

However, by uploading Account Holder Content to the System, you agree that:

- Your Account Holder Content is stored within the SHS HighLevel ecosystem only

- You are responsible for exporting and backing up your Account Holder Content

- Upon cancellation or termination, Company cannot guarantee Account Holder Content will remain available

- Company has no obligation to maintain, store, or provide access to Account Holder Content after termination

7.3 Data Loss Upon Cancellation

Upon cancellation or termination of your System Access:

- You will lose access to all System features, templates, workflows, and configurations

- You will lose access to all SHS Materials, training, and resources

- Company cannot guarantee that your Account Holder Content will still be available

- Company has no obligation to keep, maintain, or provide access to Account Holder Content

- Company shall not be held responsible for loss of any Account Holder Content

- Company shall not be liable for your inability to access Account Holder Content

You must export all Account Holder Content before canceling or termination occurs. Failure to do so may result in permanent loss of your data.

8. Usage Restrictions & Code of Conduct

8.1 One Business Per Account

You are permitted to use the System for one User Business only. You cannot:

- Host multiple businesses on your account

- Host clients' operations on your account

- Share account access with other sober living operators

- Use the System for any business other than your own sober living operation

If you operate multiple facilities under one business entity, contact Company to discuss appropriate account configuration.

8.2 Prohibited Activities

You may not:

- Use the System for any illegal activity or activity that violates federal, state, local, or international laws

- Engage in fraud of any kind

- Spam or send unsolicited communications through the System

- Share SHS Materials with anyone who has not purchased SHS System Access

- Reverse-engineer, decompile, or disassemble any System components

- Attempt to access other users' accounts or data

- Register offensive, abusive, defamatory, pornographic, threatening, or obscene content

- Upload viruses, malware, or harmful code to the System

- Violate any intellectual property rights through content you upload

- Use the System other than as intended by this Agreement

8.3 Sharing of Content

You will not share SHS Content, templates, or training materials with anyone who has not purchased SHS System Access. Any sharing of proprietary SHS Materials is a material breach of this Agreement.

9. Usage-Based Charges & Rebilling

Certain Platform features incur usage-based costs, including but not limited to:

- Text messages (SMS)

- Phone calls

- AI usage

- Email delivery

These usage costs are billed based on actual consumption and charged directly to the payment method you provide within the Platform.

Usage Charges:

- Reflect underlying infrastructure costs

- Are rebilled at cost plus administrative fees

- Are not included in your SHS Access Fee

- May change based on third-party provider pricing

You are solely responsible for monitoring and managing your usage. Company is not liable for unexpected usage charges resulting from your configuration, automation, or use of the Platform.

You must maintain a valid payment method on file for Usage Charges. Failure to maintain valid payment information may result in suspension of Platform features or access.

10. Support Policy

Support is provided in accordance with the following terms. Support terms may be updated at Company's discretion, and continued use of support services after updates constitutes acceptance of modified terms.

10.1 Support Eligibility

Email support is available only to active SHS users with accounts in good standing.

Support is suspended or unavailable if:

- Your System Access has been canceled or expired

- Payment information on file is invalid or expired

- Your account has outstanding usage charges

- Your account is under review for Terms of Use violations

- Your access has been terminated by Company

Former users do not retain support access after cancellation. You must export all data and resolve any questions before canceling your access.

10.2 Support Channel

Support is provided via email only using the designated support email address provided after purchase.

The following are NOT included in your System Access:

- Phone support

- Video calls or Zoom meetings

- Community forum access

- Live group support calls

- Loom video reviews

- Screen sharing sessions

- Real-time chat support

- In-person meetings or consultations

If you require support beyond email, custom support arrangements may be available for additional fees.

10.3 Response Time

Support emails are typically answered within 1–2 business days.

Business days are defined as: Monday through Friday, 9:00 AM – 5:00 PM Eastern Standard Time (EST), excluding U.S. federal holidays.

Important notes:

- There is no guaranteed response time

- Responses may be delayed during high-volume periods

- Requests submitted on weekends or holidays will be addressed on the next business day

- Complex issues may require additional time to research and resolve

This is not same-day or real-time support. If you require guaranteed response times or priority support, contact us about custom support arrangements (additional fees apply).

10.4 Support Volume Limits

To ensure fair access for all users and maintain response quality:

- Maximum 5 support emails per month per active System Access

- Support requests are counted from the 1st to the last day of each calendar month

- Unused support requests do not roll over to the following month

- Additional support requests beyond the monthly limit may be declined or deferred to the following month

- Repeated questions on the same topic may be referred to previous responses or closed

Company reserves the right to adjust volume limits for accounts that demonstrate excessive support needs.

10.5 Submission Guidelines

To keep support efficient and fair for all users:

Required for all support requests:

- Submit one clearly defined question per email

- Include relevant screenshots, error messages, or video recordings when appropriate

- Provide your account email address

- Provide a brief description of what you've already tried to resolve the issue

- Reference any relevant HighLevel documentation you've already consulted

Do not:

- Bundle multiple unrelated issues into a single request

- Submit vague requests without context or details

- Mark emails as "urgent" or "emergency" (see Priority Support section below)

- Emails containing multiple questions will be returned with a request to separate them into individual emails. We will respond to the first question only and ask you to resubmit others separately. This will count as one of your monthly support requests.

- Emails that do not follow these guidelines may be returned for clarification before being addressed.

10.6 HighLevel Documentation (Required First Step)

Because HighLevel subaccount users do not have direct access to HighLevel support, you must check HighLevel's official documentation before submitting a support request for general platform questions.

HighLevel provides extensive resources at: https://help.gohighlevel.com

This includes:

- Step-by-step setup guides

- Workflow, trigger, and automation explanations

- Common error troubleshooting

- Integration documentation

- Campaign and communication features

- Platform feature explanations

Support requests for issues already covered in HighLevel documentation may be closed with a link to the relevant help article. This will count as one of your monthly support requests.

If an issue cannot be resolved using HighLevel documentation AND is directly related to the SHS-provided System, you may then contact support via email as outlined in this policy.

10.7 Scope of Support - What IS Included

Email support is limited to issues directly related to the SHS-provided System:

Technical issues with the provided HighLevel snapshot

- System not functioning as originally provided

- Features or tools that were working and have stopped working

- Error messages related to the provided configuration

Automations, workflows, or triggers not firing as designed

- Issues with pre-built workflows provided in the System

- Triggers not activating as originally configured

- Sequences not delivering as intended in the original setup

Locating features or settings within HighLevel

- Where to find specific features in the System

- How to access tools included in the provided snapshot

- Navigation assistance for the SHS-provided configuration

Clarification on included templates or sequences

- How included email templates are intended to be used

- How provided SMS sequences are designed to function

- Understanding the purpose of included automations

Basic setup questions related to the provided System

- Initial configuration of features included in the System

- Connecting provided tools to your accounts (within SHS scope)

- Understanding how the System components work together as delivered

This level of support ensures the tools work as originally provided and you can implement the System independently.

10.8 Scope of Support - What IS NOT Included

Support does NOT include the following:

Business strategy or market-specific advice

- "How should I price my services?"

- "What should my marketing message be?"

- "Should I target this demographic or that one?"

Reviewing or editing your custom content

- Reviewing emails, messages, or outreach you've written

- Editing your copy or providing copywriting services

- Proofreading or improving your marketing materials

Feedback on your referral conversations or partnerships

- "What should I say to this referral source?"

- "How do I handle this partnership situation?"

- Coaching on relationship management or networking

"What would you do?" questions

- Situational advice specific to your business

- Decision-making guidance for your operations

- Recommendations on business direction or strategy

Custom builds, modifications, or changes

- Building custom funnels or pages

- Creating new automations not included in the System

- Modifying existing workflows beyond the original configuration

- Adding features or integrations not part of the original System

Coaching, consulting, or mentoring

- Business coaching or guidance

- Operational consulting

- Strategic planning or advisory services

- One-on-one mentoring or accountability

General HighLevel training

- Teaching you how to use HighLevel features not included in the System

- Platform education beyond the provided configuration

- Training on HighLevel tools outside the SHS scope

Issues arising from your modifications

- Problems caused by changes you made to the System

- Conflicts from integrations you added

- Issues from workflows you edited or customized

- Troubleshooting custom code or scripts you added

Third-party tool setup or troubleshooting

- Connecting tools not included in the original System

- Troubleshooting Stripe, Twilio, or other integrations you added

- Payment processor setup beyond what's included

- Custom domain configuration (beyond basic guidance)

Data migration or export assistance

- Moving data to other platforms

- Exporting your content to other systems

- Transferring to another HighLevel agency

- Database management or data cleanup

Requests that fall outside this scope will be declined and may be referred to separate paid services, if available.

10.9 Modified Systems

If you have modified the provided HighLevel System in any way (changed workflows, added integrations, edited automations, customized pages, added custom code, etc.), support may be limited or unavailable.

When you submit a support request for a modified system, you will be asked:

- What modifications you have made to the System

- When the issue started occurring

- Whether the issue existed before you made modifications

- Whether you can replicate the issue in an unmodified state

If the issue is determined to be caused by your modifications:

- You will be directed to reverse the changes you made

- You may be asked to restore the System to its original state

- You may be referred to paid consultation services for custom support

- The support request will be closed

Company is not responsible for supporting modified systems. You assume all risk when modifying the provided System.

10.10 System Behavior vs. Bugs

Not every behavior you observe is a bug or malfunction. Some features work differently than you might expect, and that is by design.

If you report something as "not working" that is actually functioning as designed, support will:

- Explain how the feature is intended to work

- Direct you to relevant HighLevel or SHS documentation

- Close the ticket

Feature requests or suggestions for system changes are noted but are not guaranteed to be implemented. System improvements are made at Company's sole discretion based on overall user needs, technical feasibility, and strategic direction.

10.11 Priority Support & Urgent Requests

There is no priority or expedited support included in this System Access. All support requests are handled in the order received, regardless of when they are submitted.

Marking emails as "urgent," "emergency," "ASAP," or "high priority" does not change response time and may result in your request being deprioritized or returned for resubmission without these designations.

If you require:

- Guaranteed response times

- Same-day support

- Priority queue placement

- After-hours support

- Weekend support

Contact us about custom support arrangements. Additional fees apply.

10.12 Support Ticket Closure

Support tickets will be closed automatically if:

- The issue has been resolved and confirmed

- You have not responded to our reply within 7 days

- You have been directed to HighLevel documentation and have not followed up within 7 days

- The request falls outside the scope of included support

- You have been asked for information or clarification and have not provided it within 7 days

- The issue is determined to be caused by your modifications to the System

- The ticket has been open for more than 30 days without resolution due to lack of response

Reopening closed tickets:

- Closed tickets can be reopened by replying to the original email thread within 30 days of closure

- After 30 days, you must submit a new support request

- Reopening a closed ticket counts as a new support request toward your monthly limit

Abandoned tickets: If you repeatedly open tickets and fail to respond, Company reserves the right to require all information upfront before providing support.

10.13 Third-Party Service Issues

Support does not cover issues caused by third-party services or platforms:

Not supported:

- HighLevel platform outages, bugs, or service disruptions

- Third-party integrations (Twilio, Stripe, Mailgun, etc.)

- Internet service provider issues

- Browser compatibility issues

- Device or operating system problems

- Email deliverability issues caused by your domain reputation

- SMS delivery failures caused by carrier filtering

- Payment processing issues with Stripe or PayPal

- DNS or domain registrar issues

For these issues, you must contact the relevant service provider directly:

- HighLevel platform issues → HighLevel support (if you have an agency account) or HighLevel documentation

- Twilio SMS issues → Twilio support

- Stripe payment issues → Stripe support

- Domain/DNS issues → Your domain registrar

- Email deliverability → Your email service provider

Company is not responsible for, and cannot provide support for, issues originating from third-party platforms or services.

10.14 Support Abuse Policy

Support access may be suspended or terminated without refund if you:

- Submit excessive support requests beyond reasonable limits

- Repeatedly submit requests that fall outside the scope of included support after being informed

- Are abusive, threatening, profane, or disrespectful to support staff

- Make unreasonable demands or deadlines

- Ignore guidance to use HighLevel documentation

- Demand features, customizations, or services not included in your System Access

- Submit frivolous or bad-faith support requests

- Attempt to use support as free consulting or coaching

- Repeatedly fail to provide requested information or follow troubleshooting steps

Company reserves the right to refuse support to any user at its sole discretion.

Termination of support access due to abuse does not entitle you to a refund of Access Fees.

10.15 Support Language

Support is provided in English only.

Support requests submitted in other languages may be:

- Declined

- Delayed while translation is arranged (at Company's discretion)

- Returned with a request to resubmit in English

Company is not responsible for misunderstandings or errors arising from translation.

10.16 Changes to Support Policy

Company reserves the right to modify this Support Policy at any time. Changes will be posted on the SHS website and users will be notified via email.

Continued submission of support requests after changes are posted constitutes acceptance of the modified Support Policy.

10.17 No Guarantee of Resolution

While Company will make reasonable efforts to assist with issues related to the provided System, Company does not guarantee that all issues can be resolved.

Some issues may be:

- Beyond Company's control (third-party platform issues)

- Caused by your modifications or configuration

- Due to limitations of the HighLevel platform

- Related to your specific hosting environment or setup

In such cases, support will provide guidance on next steps, but Company is not liable for inability to resolve the issue.

10.18 Additional Support Services

If you require support beyond what is included in your System Access, Company may offer additional support services for a fee, including:

- Custom development or configuration

- One-on-one consulting or coaching

- Priority support with guaranteed response times

- Troubleshooting of modified systems

- Business strategy or implementation guidance

Contact Company for availability and pricing of additional services. These services are provided under separate agreements and are not included in your System Access.

10.19 Use of Third-Party Service Providers

Company may engage qualified third-party contractors, service providers, or subcontractors to deliver certain aspects of the Services or Additional Support Services. Company remains responsible for the quality and delivery of all Services provided under this Agreement.

11. Payment Terms

11.1 Access Fee & Access Term

- SHS System Access is sold as a 12-month (one year) time-limited access period

- The Access Term begins on the date of purchase and expires 12 months later

- Access Fees are due in advance and cover the 12-month Access Term

- Access Fees include access to the System, HighLevel subaccount, Materials, and related tools and resources for the duration of the Access Term

- Access Fees are non-refundable except as required by law or as specified in Section 11.3

- At the end of the 12-month Access Term, your access will automatically expire unless you purchase a new Access Term

- Company may terminate access at any time as described in Section 6.2, and no refund will be provided for early termination

11.2 Usage Billing

- You must maintain a valid payment method on file for Usage Charges

- You authorize Company to charge your payment method for all Usage Charges incurred

- Failure to maintain valid payment information may result in suspension of Platform features or immediate termination of access

11.3 Cancellation & Refund Policy

- You may request cancellation at any time by providing written notice

- Access Fees are non-refundable after the initial 7-day period, provided you have not accessed the System

- If you access the System within the first 7 days, all fees become immediately non-refundable

- No refunds will be provided for Usage Charges

- No partial refunds or pro-rated refunds will be provided for any reason

11.4 Chargeback Policy

Because we have a clear and explicit refund policy that you agree to prior to purchase, we do not tolerate or accept any chargeback threats or actual chargebacks.

If a chargeback is placed on a purchase or we receive a chargeback threat:

- We reserve the right to report the incident to credit reporting agencies

- We may report the incident to chargeback databases

- Information reported may include your name, email, order date, order amount, and billing address

- Your account will be immediately terminated without refund

- You may be held liable for costs incurred by Company related to the chargeback

12. Intellectual Property & License Grant

12.1 Ownership

All SHS Materials, frameworks, templates, System configurations, and content are owned by Company or its licensors and are protected by intellectual property laws.

12.2 Limited License Grant

Company grants you a non-exclusive, non-transferable, revocable, limited license to use SHS Materials and the System solely for your internal User Business operations during the term of your active System Access.

This license does not include the right to:

- Export, transfer, or migrate System components to other platforms

- Share SHS Materials with non-users

- Create derivative works based on SHS Materials for commercial use

- Use SHS Materials to compete with Company

12.3 Restrictions

You may not:

- Resell, sublicense, or distribute SHS Materials

- Publicly publish or share SHS Materials outside your organization

- Use SHS Materials to create competing products or services

- Reverse engineer any proprietary System components

- Remove or obscure any proprietary notices

- Modify, copy, reproduce, republish, upload, post, transmit, or distribute SHS Materials except as expressly permitted

12.4 Materials After Termination

Upon termination of your System Access:

- Your license to use SHS Materials terminates immediately

- You must cease using all proprietary SHS frameworks, templates, and System configurations

- You must return or destroy all confidential SHS materials upon request

- Materials you have already implemented in your business operations may continue to be used only if they have become generic business practices not proprietary to SHS

12.5 Company's License to Account Holder Content

You grant Company a non-exclusive, worldwide, royalty-free, sublicensable license to:

- Access, store, and display your Account Holder Content as necessary to provide the System

- Use Account Holder Content for internal operational purposes (e.g., storing on servers, providing customer support)

- Access your account to provide technical support when requested

Company does not claim ownership of your Account Holder Content. This license terminates when you remove content from the System, except Company may retain archival copies as required by law or for internal business purposes.

13. Use in Testimonials & Marketing

From time to time, we may request feedback, testimonials, or case studies from users. By providing such materials, you:

- Represent that you are the owner of all materials submitted

-Are at least 18 years old

- Grant Company the right to use your testimonial, name, likeness, and business name for marketing purposes

- Acknowledge that testimonials are not confidential

- Authorize Company to use submitted materials without compensation

Company has the right but not the obligation to use any testimonials and may cease use at any time for any reason.

14. User Responsibilities & Compliance

14.1 Legal & Regulatory Compliance

You agree to:

- Use SHS Materials responsibly and ethically

- Ensure compliance with all applicable federal, state, and local laws and regulations

- Maintain appropriate consent, privacy, and data handling practices

- Comply with all applicable sober living regulations and certification requirements

- Follow all telecommunications regulations (TCPA, CAN-SPAM, Do Not Call, etc.)

- Comply with data privacy laws (GDPR, CCPA, state privacy laws, etc.)

- Not represent SHS as a treatment provider, licensor, guarantor, or compliance authority

14.2 Data Compliance & Resident Information

You acknowledge and agree that:

- You are solely responsible for lawfully collecting and using all resident and referral source data

- You must obtain all necessary consents before inputting personal information into the System

- You must comply with all applicable privacy laws including HIPAA (if applicable), GDPR, CCPA, and state laws

- You are responsible for providing required privacy notices to individuals whose data you collect

- Company is not responsible for your data collection or privacy compliance practices

14.3 Industry-Specific Acknowledgment

You acknowledge that:

- The sober living industry is subject to varying state and local regulations

- SHS makes no representation that Materials are compliant with your specific jurisdiction

- You are solely responsible for ensuring your operations meet all applicable legal and regulatory requirements

- You must consult appropriate legal, medical, and regulatory professionals for your specific situation

- Regulations change frequently and you are responsible for staying current

14.4 Account Security

You are responsible for:

- Maintaining the confidentiality of all login credentials

- All activities that occur under your account

- Notifying Company immediately of any unauthorized access

- Not sharing account access with unauthorized individuals

15. Data Compliance & Release of Liability

15.1 Your Data Compliance Obligations

You represent and warrant that:

- You lawfully obtained any information you use in the System

- Your activities on the System do not violate any laws or regulations

- You have obtained all necessary consents to collect and use personal data

- You have provided all required privacy notices

- You comply with federal and state election laws, FTC rules, telemarketing laws, TCPA, CAN-SPAM, Do Not Call registries, GDPR, CCPA, and all other applicable laws

15.2 SMS & Communication Compliance

If you use SMS, phone, or email features of the System, you are solely responsible for:

- Obtaining proper opt-in consent before sending communications

- Providing opt-out mechanisms (e.g., "STOP" for SMS)

- Honoring opt-out requests immediately

- Complying with TCPA, CAN-SPAM, and state telemarketing laws

- Maintaining records of consent

- Not sending communications to numbers on Do Not Call registries without proper exemption

15.3 Release of Liability

You release, covenant not to sue, and hold harmless Company, its owners, officers, directors, employees, agents, vendors, suppliers, successors, and assigns ("Releasees") from any and all claims arising out of:

- Your violation of any third-party rights (copyright, privacy, property, etc.)

- Unauthorized acquisition, access, use, or disclosure of personal information

- Improper collection or retention of personal data

- Failure to protect confidential information

- Failure to obtain necessary consents or provide required privacy notices

- Your violation of any telecommunications, privacy, or consumer protection laws

This release applies even if caused by the negligence of Releasees, except for gross negligence or intentional misconduct.

16. Data & Privacy

16.1 Your Data

You retain all rights to data you input into the System. However, you acknowledge that:

- Data is stored and processed by HighLevel according to their Privacy Policy

- Company does not have direct control over HighLevel's data practices

- You are responsible for ensuring you have appropriate rights and consents for any data you input

16.2 Company's Use of Data

Company may collect and use aggregated, anonymized data about system usage for purposes of improving SHS. Company will not share identifiable user or resident data without your consent except as required by law.

16.3 Data Export & Portability

You are responsible for regularly exporting your data. Company is not responsible for providing data export services or recovering data after termination.

It is your decision whether to download your data before canceling. Company has no obligation to maintain your data after cancellation.

16.4 HIPAA & Protected Health Information

Company is not a HIPAA covered entity or business associate. If your business is subject to HIPAA, you are solely responsible for:

- Determining whether any data you input constitutes Protected Health Information (PHI)

- Ensuring appropriate HIPAA safeguards are in place

- Obtaining any necessary Business Associate Agreements with HighLevel or other service providers

- Compliance with all HIPAA requirements

Do not input PHI into the System unless you have independently verified HIPAA compliance with all applicable service providers.

16.5 International Data Transfers

The System is operated in the United States. If you are located outside the United States, any information you provide will be transferred to and processed in the United States.

By using the System, you consent to the transfer of your data to the United States, which may not have the same data protection laws as your jurisdiction.

17. Account Ownership Disputes

In the event of a dispute over account ownership, Company may request additional information to determine ownership, including:

- Government-issued photo ID

- Business documents (Charter, Certificate of Incorporation, LLC Agreement, business license, etc.)

- Billing information and payment records

- Tax returns or tax documents

- Other documentation as Company deems necessary

Company reserves the right to determine account ownership in its sole discretion and may transfer the account to the person or entity it determines is the rightful owner.

18. Company's Rights in Operating SHS

Company reserves the following rights:

- We may modify, terminate, or refuse to provide access to SHS or the System at any time for any reason, without notice

- We may remove anyone from SHS at any time for any reason, solely in our discretion

- We may, but have no obligation to, monitor any Account Holder Content

- We may enter your account to provide customer support if you request assistance

- We may keep archival copies of Account Holder Content after termination for legal compliance and internal business purposes

- We have absolute discretion to modify, change, alter, suspend, or terminate any provision of this Agreement without notice

By accessing SHS after modifications are posted, you agree to such modifications.

19. No Guarantees or Promises

You acknowledge and agree that:

- No outcomes, results, or business success are promised or guaranteed

- Results depend on many factors including your execution, market conditions, regulatory environment, and business acumen

- Examples, templates, and case studies are illustrative only and do not represent typical results

- Past performance or examples do not guarantee future results

- SHS does not guarantee referrals, occupancy, revenue, profit, or business success of any kind

- Testimonials reflect individual experiences and do not guarantee similar results

20. Educational Purpose & Disclaimers

20.1 General Disclaimer

All SHS Materials are provided for general informational and educational purposes only, based on experience and systems design.

20.2 No Professional Advice

SHS Materials do not constitute and should not be relied upon as:

- Legal advice or legal opinions

- Medical, clinical, or therapeutic advice

- Financial, investment, or accounting advice

- Regulatory or compliance guidance

- Professional consulting services

20.3 No Professional Relationship

Nothing in SHS Materials creates an attorney-client, doctor-patient, accountant-client, or advisor-client relationship between you and Company.

20.4 Consult Professionals

You are responsible for consulting appropriate licensed professionals, including but not limited to attorneys, accountants, medical professionals, and compliance experts, as needed for your specific situation.

21. Indemnification

You agree to indemnify, defend, and hold harmless Company, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

- Your use of SHS Materials or the System

- Your operation of your User Business

- Your violation of this Agreement

- Your violation of any law, regulation, or third-party right

- Any claim that your use of the System caused harm to a third party

- Your modification of the System or Materials

- Your collection, use, or disclosure of personal information

- Any telecommunications law violations (TCPA, CAN-SPAM, etc.)

- Any privacy law violations (GDPR, CCPA, state privacy laws, etc.)

- Any resident complaints or claims related to your sober living operations

Company may assume exclusive defense and control of any matter for which you have agreed to indemnify Company, and you agree to assist and cooperate with Company in the defense or settlement of any such matters.

22. Confidentiality

You acknowledge that SHS Materials contain proprietary and confidential information. You agree to:

- Maintain the confidentiality of all proprietary SHS Materials

- Not disclose SHS Materials to third parties without prior written consent

- Use confidential information solely for your internal business purposes

- Take reasonable measures to protect confidential information

- Not share login credentials or account access with unauthorized persons

This obligation survives termination of your System Access.

23. Limitation of Liability

23.1 Disclaimer of Warranties

THE SHS SYSTEM ACCESS, MATERIALS, SYSTEM, AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

Company does not warrant that:

- The System will be uninterrupted, secure, or error-free

- Any defects will be corrected

- The System is free of viruses or harmful components

- Results or outcomes will be achieved

- Materials are compliant with all applicable laws in your jurisdiction

23.2 Limitation of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW:

- COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

- COMPANY SHALL NOT BE LIABLE FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL

- COMPANY'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SHS SYSTEM ACCESS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM

23.3 State-Specific Limitations

Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of these limitations may not apply to you. In such cases, Company's liability shall be limited to the fullest extent permitted by applicable law.

23.4 Third-Party Platform Liability

Company is not liable for:

- Any actions, errors, or omissions of HighLevel or other third-party service providers

- Data breaches, security incidents, or unauthorized access occurring on third-party platforms

- Service interruptions, downtime, or changes to third-party services

- Changes to third-party pricing, terms, or features

- Loss of data stored on third-party platforms

23.5 Sole Remedy

YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH SHS IS LIMITED TO THE FEES YOU HAVE PAID IN THE 12 MONTHS PRIOR TO ANY CLAIM.

24. Termination

24.1 Termination by Company

Company reserves the right to suspend or terminate Access immediately, with or without notice, if you:

- Violate this Agreement

- Violate HighLevel's terms or acceptable use policies

- Misrepresent SHS, Company, or Materials

- Use the System in a manner that creates legal, ethical, or reputational risk

- Fail to maintain valid payment information

- Engage in prohibited uses as defined in Section 8

- Share SHS Materials with non-users

- Attempt to export or migrate System components without authorization

- Receive multiple complaints regarding your use of the System

See Section 6.2 for additional information regarding Company's right to terminate System Access.

24.2 Termination by User

You may cancel your System Access at any time by providing written notice. Cancellation does not entitle you to a refund of fees already paid.

Before canceling, you must download and export all Account Holder Content you wish to retain.

In the event of your death, System Access terminates automatically. See Section 29.2 for details on data access for estates.

24.3 Effect of Termination

Upon termination:

- Your access to the System and HighLevel subaccount will be revoked immediately

- Your license to use SHS Materials terminates

- You must cease using all proprietary SHS frameworks and confidential materials

- You remain responsible for all Usage Charges incurred prior to termination

- You lose access to all Account Holder Content stored in the System

- Company has no obligation to maintain, provide, or assist with recovery of Account Holder Content

- Sections relating to indemnification, confidentiality, limitation of liability, and dispute resolution survive termination

24.4 No Liability for Termination

Company is not liable for any damages, losses, or costs resulting from termination of access, including business disruption, lost revenue, data loss, or inability to access Account Holder Content.

25. Third-Party Applications & Links

The System may contain links to third-party websites, services, or applications. Company is not responsible or liable for:

- The availability or accuracy of third-party content

- The content, products, or resources on third-party sites

- The behavior, features, or content of third-party applications

- Any transactions you enter into with third parties

Links to third-party content do not imply endorsement by Company. You acknowledge sole responsibility for and assume all risk from your use of third-party content.

26. DMCA & Copyright Infringement

26.1 Company Policy

If Company has a good faith belief that any content (including Account Holder Content) violates copyrights, Company reserves the right to remove, block, or take down the content.

26.2 Reporting Copyright Infringement

If you believe content on the System violates your copyright, send written notice to:

[email protected]

Your notice must include:

- Physical or electronic signature of the copyright owner or authorized representative

- Identification of the copyrighted work

- Identification of the infringing material and its location (URL)

- Your contact information (address, phone, email)

- Statement of good faith belief that use is not authorized

- Statement under penalty of perjury that information is accurate and you are authorized to act

26.3 Counter-Notification

If your content is removed due to a DMCA notice and you believe it was wrongfully removed, you may send a counter-notice containing:

- Your physical or electronic signature

- Identification of removed material and its prior location

- Statement under penalty of perjury of good faith belief of mistake

- Your name, address, phone, and consent to jurisdiction

26.4 Repeat Infringers

Company may remove from SHS any user who receives multiple DMCA complaints.

27. Updates and Maintenance

Company may perform scheduled or emergency maintenance on SHS systems. Company will attempt to provide advance notice of scheduled maintenance but is not liable for any downtime, disruptions, or data loss resulting from maintenance activities.

Company does not guarantee the System will be error-free or defect-free. Errors in Account Holder Content are your sole responsibility.

28. Modifications to Agreement

Company reserves the right to modify this Agreement at any time. Material changes will be communicated via email or notice within the SHS platform.

Continued use of SHS after changes constitutes acceptance of the modified Agreement. If you do not agree to modifications, you must discontinue use and cancel your System Access.

It is your responsibility to periodically review this Agreement for updates.

29. Assignment; Death of User

29.1 Assignment

You may not assign, transfer, or delegate this Agreement or your rights and obligations hereunder without Company's prior written consent. Company may assign this Agreement without restriction.

System Access is personal to you and is non-transferable. Upon your death, incapacity, or dissolution (if a business entity), this Agreement and all access rights terminate immediately. See Section 29.2 for provisions regarding death.

29.2 Death of User

In the event of the User's death:

- System Access is non-transferable and terminates immediately upon death

- No refund will be provided to the User's estate, heirs, or beneficiaries

- The estate, heirs, or legal representatives may request a one-time data export within 30 days of providing proof of death (death certificate and proof of authority to act on behalf of the estate)

- After 30 days, all access will be permanently revoked and data may be deleted

- Company has no obligation to maintain Account Holder Content after the User's death

- This Agreement does not create any rights that pass to heirs, beneficiaries, or the estate upon death

30. Dispute Resolution (Incorporated from Part 1)

30.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact Company and attempt to resolve the dispute informally for at least thirty (30) days.

30.2 Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Virginia, without regard to conflict of law principles.

Any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in Spotsylvania, Virginia, and you consent to personal jurisdiction in such courts.

30.3 Arbitration and Class Action Waiver

The arbitration and dispute resolution provisions set forth in Part 1, Section "Dispute Resolution and Arbitration" are incorporated into this Agreement by reference and apply to all disputes arising from this System Access Agreement.

30.4 Time Limit for Claims

Any claim against Company must be commenced within one (1) year after the date you first knew or reasonably should have known of the act giving rise to the claim. There shall be no right to any remedy for any claim not asserted within that time period.

30.5 Attorneys' Fees

The prevailing party in any dispute arising from this Agreement shall be entitled to recover its attorneys' fees and costs from the other party.

31. Force Majeure

Company shall not be liable for any delay or failure to perform resulting from causes outside Company's reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of governmental authorities, fire, floods, accidents, strikes, pandemic, or shortages.

32. Entire Agreement & Severability

32.1 Entire Agreement

This Agreement, together with Part 1 (General Website Terms), any referenced policies (including the Privacy Policy and Support Policy) and HighLevel's Terms of Service, constitutes the entire agreement between you and Company regarding SHS and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

This Agreement supersedes any prior master services agreements, informal communications, marketing materials, sales presentations, or verbal discussions.

32.2 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

32.3 No Waiver

No waiver of any provision of this Agreement shall be valid unless in writing and signed by both parties. Any failure to enforce any right or remedy hereunder shall not operate as a waiver of the right to enforce such right or remedy in the future or of any other right or remedy.

Company's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.

32.4 Headings

The headings and section titles in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.

33. California-Specific Provisions

33.1 California Civil Code Section 1789.3

California users are entitled to the following consumer rights notice:

The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California, 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

Complaints or requests for further information regarding this Agreement can be sent to the contact information listed in Section 34 below.

34. Contact Information

For questions, concerns, or notices regarding this Agreement, please contact:

Propwise REI LLC

Mailing Address: 8401 Mayland Dr, Ste A, Richmond, VA 23294

Email: [email protected]

Phone: (804)781-4769

Website: soberhomesuccess.com

For support issues: Please follow the Support Policy outlined in Section 10 and use the designated support email address provided after purchase.

For legal notices: Send written notice to the mailing address above or via email to [email protected].

All notices to Company must be sent to the addresses listed above. Notices sent to any other address may not be considered received.

35. Acceptance & Acknowledgments

35.1 Agreement to Terms

By purchasing SHS System Access, accessing Materials, using the System, clicking "I Agree," checking the acceptance box, or making payment, you acknowledge and agree that:

- You have read this entire Agreement carefully

- You understand all terms and conditions

- You agree to be bound by this Agreement and all referenced policies

- You agree to be bound by HighLevel's Terms of Service, Privacy Policy, and Acceptable Use Policy

- You understand that this is a binding legal contract

35.2 Legal Capacity & Authority

You represent and warrant that:

- You are at least 18 years old

- You have the legal capacity to enter into this Agreement

- You are not prohibited by law from accessing or using SHS

- If entering this Agreement on behalf of a business entity, you have the authority to bind that entity to this Agreement

- All information you provide to Company is accurate and complete

35.3 Opportunity for Legal Review

You acknowledge that:

- You have been advised to consult with legal counsel before agreeing to this Agreement

- You have had adequate opportunity to review this Agreement with an attorney

- You have had sufficient time to review and understand this Agreement

- You are entering into this Agreement voluntarily and of your own free will

35.4 Electronic Signature & Records

You agree that:

- Your electronic acceptance (clicking "I Agree," checking a box, or making payment) constitutes your legal signature

- This electronic signature has the same legal effect as a handwritten signature

- You consent to conducting transactions electronically

- You consent to receiving notices, disclosures, and communications electronically

- Electronic records of this Agreement are admissible as evidence

35.5 Incorporated Terms

By accepting this Agreement, you also acknowledge and agree to:

- HighLevel Terms of Service: https://www.gohighlevel.com/terms-of-service

- HighLevel Privacy Policy: https://www.gohighlevel.com/privacy-policy

- HighLevel Acceptable Use Policy: https://www.gohighlevel.com/acceptable-use-policy

- Company Privacy Policy: https://soberhomesuccess.com/privacy

- Company Website Terms & Conditions: (Part 1 above)

You represent that you have reviewed or will review these incorporated terms and agree to be bound by them.

35.6 No Reliance on Outside Representations

You acknowledge that:

- You are not relying on any oral or written representations outside of this written Agreement

- No employee, agent, or representative of Company has authority to make promises or representations not contained in this Agreement

- This written Agreement is the sole and complete statement of the agreement between you and Company

- Any prior agreements, understandings, or representations are superseded by this Agreement

35.7 Understanding of Key Terms

You specifically acknowledge and understand the following key terms:

- Refund Policy: Access Fees are non-refundable after 7 days or after accessing the System (Section 11.3)

- Platform Termination: Company can terminate HighLevel access at any time without refund (Section 6.2)

- Data Loss: You may lose access to data upon cancellation and must export beforehand (Section 7.3)

- No Guarantees: No business results, referrals, or outcomes are guaranteed (Section 19)

- Support Limits: Support is limited to email only with volume caps (Section 10)

- Non-Transferability: System cannot be exported to other platforms (Section 7.1)

- Your Responsibility: You are solely responsible for legal/regulatory compliance (Section 14)

- Liability Limits: Company's liability is capped at fees paid in prior 12 months (Section 23.2)

35.8 Agreement to Modifications

You understand and agree that:

- Company may modify this Agreement at any time

- Continued use after modifications constitutes acceptance

- It is your responsibility to review this Agreement periodically for changes

- Material changes will be communicated via email or notice on the platform

36. Survival

The following sections survive termination or expiration of this Agreement:

- Section 7 (Non-Transferability of System & Account Holder Content)

- Section 12 (Intellectual Property & License Grant) - ownership provisions

- Section 15 (Data Compliance & Release of Liability)

- Section 21 (Indemnification)

- Section 22 (Confidentiality)

- Section 23 (Limitation of Liability)

- Section 30 (Dispute Resolution)

- Section 32 (Entire Agreement & Severability)

- Any other provisions that by their nature should survive termination