TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITES, SERVICES, OR MATERIALS.

By visiting any Propwise REI LLC ("Company," "we," "us," "our") website (soberhomesuccess.com and related domains owned or controlled by Company), purchasing our services, or accessing any materials we provide, you agree to be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree to these Terms and Conditions, you must not use our websites, services, or materials.

1. DEFINITIONS

For purposes of these Terms:

"Services" means all professional services provided by Company, including without limitation Kickstart Services, Implementation and Management Services, Snapshot License, and Advisory Services, as further described in these Terms.

"Kickstart Services" means the paid, fixed-duration, foundational implementation engagement in which Company performs initial configuration and customization of a Personalized System, as further described in Section 3.

"Advisory Services" means the optional, engagement-based guidance and educational and informational support services described in Section 6, available on a standalone basis or as an add-on to any other Service.

"Implementation and Management Services" means the ongoing professional services engagement in which Company continues to configure, optimize, manage, and maintain components of a Personalized System, as further described in Section 4.

"Snapshot" means a Company-created system configuration derived from Company's proprietary frameworks that may be transferred into a Client-designated HighLevel account in connection with a Snapshot License.

"Snapshot License" means the optional, one-time, non-exclusive, non-transferable, non-sublicensable license to use a Personalized System, as further described in Section 5.

"Personalized System" means the system configuration, structures, workflows, automations, and related frameworks configured and customized by Company for you during Kickstart Services and/or Implementation and Management Services.

"Client" or "you" means the individual or entity that has purchased or received Services from Company, or that has booked a call, consultation, strategy session, or other engagement with Company, or that otherwise engages with Company through any free or complimentary offering. By engaging with Company in any of these ways, you agree to be bound by these Terms.

"HighLevel" means the third-party platform operated by HighLevel, Inc., which is not owned or controlled by Company.

"Subaccount" means the dedicated workspace within Company's HighLevel infrastructure created for delivering Services to you.

"Client Content" means your own original content that you upload while using Services.

"Materials" means all educational content, frameworks, templates, documentation, and resources provided by Company.

"Intellectual Property" means all systems, frameworks, methodologies, templates, workflows, automations, configurations, training materials, documentation, and any other proprietary content created, developed, or owned by Company, whether or not registered, including all derivatives and improvements thereto.

"Usage Charges" means consumption-based fees for SMS, phone calls, AI usage, email delivery, and similar platform features.

"Service Term" means the period during which you have active Services.

"Service Fee" means the fee paid for Services.

"Reasonable Efforts" means efforts that are consistent with industry standards for similar professional services, taking into account the fees paid, the complexity of the work, and the resources available. Reasonable Efforts do NOT include:

- Unlimited time, resources, or attempts to resolve issues

- After-hours, weekend, or holiday work unless separately contracted

- Hiring additional personnel or subcontractors

- Purchasing additional tools, software, or services

- Efforts that would be commercially unreasonable given the scope and fees of Services

Company will determine what constitutes Reasonable Efforts in good faith consistent with this definition.

"Referral Engine" means the system of referral relationship infrastructure, frameworks, workflows, automations, and communication processes configured by Company to support Client's referral operations for Client's sober living operation.

"Platform Features" means any software, tools, features, products, services, add-ons, or applications made available within the HighLevel platform — whether through the marketplace, native platform features, or otherwise — that may be purchased, activated, enabled, or used within a Subaccount, as further described in Section 11.4.

"Confidential Information" means proprietary methodologies, frameworks, pricing structures, business processes, system configurations, trade secrets, and other non-public information disclosed by Company to Client in connection with Services, as more fully described in Section 10.4.

"Accelerated Balance" means the full remaining balance of Service fees due through the end of the applicable minimum engagement term, as further described in Section 4.2.

"Account in Good Standing" means:

- All Service Fees and Usage Charges are current and paid

- No outstanding payment method issues or declined charges

- No ongoing violations of these Terms

- No abuse of support services

- Valid payment method on file

- Services have not been suspended or terminated

2. NATURE OF SERVICES

2.1 Professional Services, Not Software Sales

Company provides professional implementation and management services to build and optimize referral engines for sober living operators. You are purchasing professional services, NOT software licensing or software access.

Company uses HighLevel as a professional tool to deliver Services, similar to how an architect uses CAD software or an accountant uses accounting software. The HighLevel subaccount is Company's workspace for delivering contracted Services to you.

Access to the subaccount is provided as a convenience and benefit of the professional services engagement. It is not a software product you are purchasing.

2.2 Four Service Types Under One Master Agreement

These Terms govern all Services offered by Company. The four service types are:

- Kickstart Services (Section 3): A paid, fixed-duration foundational implementation engagement.

- Implementation and Management Services (Section 4): An ongoing professional services engagement with a minimum engagement term.

- Snapshot License (Section 5): An optional, one-time limited license to a Personalized System, available as an exit option.

- Advisory Services (Section 6): Optional, engagement-based guidance and educational and informational support, available on a standalone basis or as an add-on to any other Service.

Each service type is subject to the specific terms in its respective section, as well as all general terms contained in this Master Agreement. In the event of a conflict between a service-specific section and the general terms, the service-specific section controls.

2.3 Services Described at a Functional Level

These Terms describe Services at a functional and categorical level. They do not constitute a technical specification, implementation plan, or operational workflow. Company reserves the right to determine the tools, platforms, methods, and processes used to deliver Services, provided that the functional outcomes described in the applicable service section are reasonably pursued.

2.4 What Services Do NOT Include

Unless explicitly agreed to in a separate written agreement signed by both parties, Services do NOT include:

- General platform training or education unrelated to the systems Company built

- Custom system development beyond what was contracted

- Troubleshooting or debugging systems you created or modified

- Technical support for features not included in the delivered systems

- Marketing strategy, lead generation, or advertising services

- Admissions, intake, or resident management services

- Legal, medical, clinical, financial, or regulatory advice

- Compliance consultation or certification assistance

- Data migration, integration services, or export assistance

- Assistance transferring your content to other platforms or accounts

You may modify or extend systems as you wish, but you do so at your own discretion and responsibility. Company is not responsible for troubleshooting or supporting modifications you make.

2.5 Work Product Acceptance and Inspection Period

Upon delivery of Services, you have 14 days to inspect and test the delivered systems ("Inspection Period"). You must notify Company in writing of any defects or non-conformities during the Inspection Period.

If you do not provide written notice of defects within the Inspection Period, the work product shall be deemed accepted "as-is" and you waive any claims that the Services do not conform to specifications. Continued use of the systems for business purposes after the Inspection Period expires, without having provided timely written notice of defects, constitutes additional evidence of acceptance.

After acceptance (actual or deemed), Company's only obligation is to provide support as defined in Section 13. Company has no obligation to modify, enhance, or rebuild accepted systems except as separately contracted.

2.6 Educational Purpose

Services are provided for general informational and educational purposes only, based on Company's experience and systems design. Services do not constitute and should not be relied upon as legal, medical, clinical, financial, regulatory, compliance, or any other professional advice.

Nothing in Services creates an attorney-client, doctor-patient, accountant-client, or professional advisor-client relationship between you and Company. You are responsible for consulting appropriate licensed professionals for your specific situation.

3. KICKSTART SERVICES

3.1 Nature of Kickstart Services

Kickstart Services are a paid, fixed-duration, foundational implementation engagement with a defined start and end date. The duration of Kickstart Services is as specified at the time of purchase or on the applicable checkout or order page.

Kickstart Services include initial configuration and customization of a Personalized System using Company's internal frameworks, designed to provide you with the foundational structure of a referral engine for your sober living operation.

3.2 Scope and Limitations

Kickstart Services are intentionally limited in scope. They are designed to establish a functional foundation, not to deliver a fully optimized, long-term operational system.

Kickstart Services do NOT include:

- Ongoing management, optimization, or monitoring of systems

- Long-term technical support beyond the Kickstart period

- Custom development beyond the foundational configuration

- Business strategy, coaching, or consulting

- Any services described in Section 4 (Implementation and Management Services)

If you require ongoing management and optimization beyond the Kickstart engagement, you must separately purchase Implementation and Management Services.

3.3 Delivery and Access

During Kickstart Services, access to systems and the Personalized System may be provided through Company-controlled environments. Company retains administrative access to all systems at all times during the engagement.

Access provided during Kickstart is incidental to the services being performed and does not constitute a sale or license of software or platform access.

3.4 Intellectual Property

No Intellectual Property transfers to you during or as a result of Kickstart Services. Company retains all right, title, and interest in all systems, configurations, frameworks, methodologies, and Intellectual Property used or developed in connection with Kickstart Services.

You receive only a limited, revocable right to access and use the Personalized System during the active Kickstart engagement, subject to these Terms.

3.5 No Guarantee of Results

Company does not guarantee any specific outcomes, results, referrals, occupancy rates, revenue, or business success from Kickstart Services. Results depend on many factors outside Company's control, including your execution, market conditions, and business operations.

3.6 Kickstart Fees

Kickstart fees are non-refundable once work begins. "Work begins" means the earlier of: (a) the start date specified at the time of purchase, or (b) the date Company begins any configuration, setup, or preparation activities on your behalf.

4. IMPLEMENTATION AND MANAGEMENT SERVICES

4.1 Nature of Implementation and Management Services

Implementation and Management Services are an ongoing professional services engagement in which Company provides continued configuration, optimization, and management of referral engine systems for your sober living operation.

4.2 Minimum Engagement Term

Implementation and Management Services are subject to a minimum engagement term. The applicable minimum term (such as 6 months or 12 months) will be disclosed at the time of purchase or on the applicable checkout or order page.

You are responsible for fees through the end of the minimum engagement term regardless of whether you use Services during that period. Early termination does not relieve you of payment obligations for the remainder of the minimum term unless otherwise specified in writing by Company.

If you terminate Services, fail to maintain required payment, or otherwise breach these Terms prior to the end of the minimum engagement term, the full remaining balance of fees due through the end of the minimum term shall become immediately due and payable ("Accelerated Balance"). Company may invoice you for the Accelerated Balance upon notice of termination or payment default, and such amount shall be due within fifteen (15) days of the invoice date. Company's right to collect the Accelerated Balance is in addition to any other remedies available under these Terms or applicable law.

You acknowledge that the fees due through the end of the minimum engagement term represent a reasonable estimate of Company's damages from early termination, including loss of anticipated revenue, reallocation of resources, and administrative costs, and do not constitute a penalty.

The Accelerated Balance does not include pre-committed third-party costs incurred by Company on your behalf prior to the termination date, including but not limited to platform subscription costs, pre-purchased usage credits, tool licenses, and similar commitments made in reliance on the minimum engagement term. Any such costs incurred at the time of early termination remain your separate obligation and are due within fifteen (15) days of Company's invoice.

4.3 Scope of Services

Implementation and Management Services include ongoing configuration, optimization, and management of the Personalized System as reasonably required to pursue the functional outcomes described at the time of purchase.

The specific scope of Implementation and Management Services is defined by the service description provided at the time of purchase. Company reserves the right to adjust methods, tools, and processes used to deliver Services at its discretion, provided that the functional scope is reasonably maintained.

4.4 Client Responsibilities

You are solely responsible for:

- All business operations, decisions, and outcomes

- Legal and regulatory compliance for your sober living operation

- Obtaining all necessary licenses, permits, and approvals

- The content, accuracy, and legality of information you provide to Company

- Implementing Company's recommendations at your own discretion

Company is not responsible for the results of your business decisions, operational choices, or failure to implement recommended strategies.

4.5 No Guarantee of Outcomes

Company does not guarantee any specific business outcomes, leads, referrals, occupancy rates, revenue, profit, or results from Implementation and Management Services. Results depend on many factors outside Company's control, including your execution, market conditions, regulatory environment, and business acumen.

4.6 Intellectual Property

No Intellectual Property transfers to you during or as a result of Implementation and Management Services. Company retains all right, title, and interest in all systems, configurations, frameworks, methodologies, and Intellectual Property used or developed in connection with Implementation and Management Services.

5. SNAPSHOT LICENSE

5.1 Nature of Snapshot License

Snapshot License is an optional, separate transaction that provides you with a one-time, limited license to a Personalized System after the conclusion of Kickstart Services or Implementation and Management Services.

Snapshot License is generally offered only after completion of Kickstart Services, as it represents a license to a Personalized System created through that engagement. Company reserves the right, in its sole discretion, to offer a Snapshot License without prior Kickstart Services in exceptional circumstances.

5.2 License Grant

Upon payment of the applicable Snapshot License fee, Company grants you a one-time, non-exclusive, non-transferable, non-sublicensable, limited license to use the Personalized System solely for your own internal sober living business operations. The license granted hereunder covers only the version of the Personalized System delivered at the time of Snapshot transfer. Company has no obligation to provide updates, improvements, or new versions of the Snapshot. Any future versions or updates to Company's systems, frameworks, or Snapshots are separate products not covered by this license.

This license is for use by a single business entity only and may not be:

- Resold or transferred to any other person or entity

- Shared with competitors, industry peers, or any third party

- Used to provide services to third parties

- Sublicensed in any form

- Used as a foundation for competing products or services

- Used to create derivative works for commercial distribution

5.3 No Intellectual Property Transfer

The Snapshot License does not transfer any Intellectual Property to you. Company retains all right, title, and interest in the underlying systems, frameworks, methodologies, configurations, and all components of the Personalized System.

You are receiving a limited license to use a configured instance of Company's Intellectual Property, not ownership of that Intellectual Property.

5.4 No Support, Updates, or Maintenance

Snapshot License does not include support, updates, maintenance, optimization, or any ongoing services unless separately agreed to in writing by Company.

After delivery of the Snapshot, you are solely responsible for:

- Obtaining and maintaining your own platform account (paid directly to the applicable platform provider)

- All platform subscription fees

- Compliance with all applicable privacy laws and regulations

- Data security and backup procedures

- System maintenance, troubleshooting, and optimization

- Any data breaches or compliance violations

Company retains no access to your self-hosted account after Snapshot delivery. For data held within Company's systems prior to Snapshot delivery, Company's data retention policy described in Section 12.11 applies.

5.5 Snapshot License Fee

Snapshot License is available for a one-time license fee, the amount of which will be disclosed at the time of purchase. Snapshot License fees are non-refundable upon delivery of the Snapshot.

For purposes of this Section, delivery occurs when Company makes the Snapshot available to you or initiates transfer of the Snapshot into your designated HighLevel account, whichever is earlier.

5.6 Separate Agreement

Snapshot License is provided under these Terms and any supplemental agreement executed at the time of purchase. In the event of a conflict between these Terms and a supplemental Snapshot License agreement, the supplemental agreement controls with respect to Snapshot License only.

6. ADVISORY SERVICES

6.1 Nature of Advisory Services

Advisory Services are an optional, engagement-based offering available to any person or entity, whether or not they have purchased any other Service from Company. Advisory Services consist of guidance and educational and informational support related to sober living operations, referral engine strategy, and business development, delivered at Company's discretion in a format and scope defined at the time of engagement.

Advisory Services are distinct from the support services provided under Section 13 and are not included in any primary Service fee.

6.2 Delivery and Scope

The format, duration, and scope of Advisory Services vary by engagement and will be specified at the time of purchase or as mutually agreed in writing.

Delivery may include calls, video sessions, written guidance, email-based advisory, or other formats as determined by Company.

Company reserves the right to determine the appropriate format and method of delivery for any Advisory Services engagement.

6.3 Pricing and Complimentary Access

Advisory Services may be offered for a fee as specified at the time of purchase, or at Company's sole discretion, provided on a complimentary basis. Complimentary Advisory Services are provided as a courtesy only and do not create any obligation for Company to:

- Continue providing such access

- Establish any ongoing advisory relationship

- Provide any specific level or frequency of engagement

No refunds will be provided for paid Advisory Services fees once an engagement has commenced. The refund terms in this Section 6.3 govern Advisory Services exclusively and supersede the general refund policy in Section 11.6 with respect to Advisory Services fees.

6.4 Not Professional Advice

Advisory Services are educational and informational in nature only. Nothing provided through Advisory Services constitutes or should be relied upon as legal, medical, clinical, financial, regulatory, compliance, or any other professional advice.

Company is not a licensed professional. Advisory Services do not create an attorney-client, accountant-client, financial advisor-client, or any other professional advisor relationship between you and Company.

6.5 No Guaranteed Outcomes

Company makes no representations or guarantees regarding the results of any guidance, perspectives, or educational and informational content shared through Advisory Services. All business decisions remain solely yours. You are responsible for independently evaluating any guidance provided and for all outcomes of any decisions you make.

6.6 No Ongoing Advisory Relationship

Unless expressly agreed to in a separate written agreement signed by an authorized representative of Company, Advisory Services do not create an ongoing advisory, mentoring, or consulting relationship. Each Advisory Services engagement is discrete and independent. Company has no obligation to follow up, check in, or provide continued guidance beyond the scope of the specific engagement.

6.7 Limitation of Liability for Advisory Services

Advisory Services are subject to the same limitation of liability, disclaimer of warranties, and indemnification provisions that apply to all Services under these Terms, including Sections 18 and 19. Company's total aggregate liability for any claims arising from Advisory Services shall not exceed the fees paid for the specific Advisory Services engagement giving rise to the claim, or if provided on a complimentary basis, Company's liability shall be zero.

6.8 Free Engagements and Booking Wrap Acceptance

These Terms apply to all interactions with Company, including free and complimentary engagements such as consultations, strategy calls, discovery calls, and any other no-cost sessions or offerings made available by Company.

By booking a call, consultation, strategy session, or any other free or complimentary engagement with Company — whether through an online booking page, scheduling tool, email, or any other means — you acknowledge that you have read these Terms and agree to be bound by them in their entirety, including all disclaimers, limitations of liability, intellectual property protections, and dispute resolution provisions.

Free and complimentary engagements:

- Do not constitute a formal Advisory Services engagement unless separately confirmed in writing by Company

- Do not create an ongoing advisory, consulting, mentoring, or client relationship

- Do not obligate Company to provide follow-up, continued guidance, or support of any kind

- Are provided for general informational and educational purposes only and do not constitute legal, medical, clinical, financial, regulatory, or any other professional advice

- Are subject to Company's full limitation of liability as set forth in Section 18, and Company's liability for any claims arising from free engagements shall be zero

Nothing in this Section limits Company's right to determine, in its sole discretion, whether to offer, continue, modify, or cancel any free or complimentary engagement at any time and for any reason.

The binding effect of this Section is contingent upon Company having provided reasonably conspicuous notice of these Terms at or before the point of booking or engagement. Company will use commercially reasonable efforts to include notice of these Terms on all booking pages, scheduling tools, and free offer landing pages.

7. ELIGIBILITY AND ACCOUNT REQUIREMENTS

7.1 Age Requirement

You must be at least 18 years of age to use Company's websites or purchase Services.

7.2 Business Use Only

Services are provided exclusively for your own sober living operation and may not be:

- Resold or transferred to other sober living operators

- Used to provide services to third parties

- Shared with competitors or industry peers

- Used as a template to create competing services

7.3 One Business Per Engagement

Services are provided for one client business only. You cannot:

- Host multiple businesses under your service engagement

- Host clients' operations using systems Company builds for you

- Share access with other sober living operators

- Use Services for any business other than your own sober living operation(s)

If you operate multiple facilities under one business entity, contact Company to discuss appropriate service configuration.

7.4 Legal Capacity

You represent and warrant that:

- You are at least 18 years old

- You have legal capacity to enter into this agreement

- If entering on behalf of a business entity, you have authority to bind that entity

- All information you provide to Company is accurate and complete

8. HIGHLEVEL PLATFORM AND THIRD-PARTY SERVICES

8.1 HighLevel as Service Delivery Tool

Company uses HighLevel as a platform tool to deliver Services. HighLevel provides the technical infrastructure through which Company builds referral relationship systems, pre-screening workflows, communications infrastructure, and related automation.

The HighLevel subaccount created for you is Company's workspace for delivering Services. It is not software you are purchasing or licensing from Company.

8.2 HighLevel Terms Apply

Your use of systems built on HighLevel is subject to HighLevel's terms and policies:

- HighLevel Terms of Service: https://www.gohighlevel.com/terms-of-service

- HighLevel Privacy Policy: https://www.gohighlevel.com/privacy-policy

- HighLevel Acceptable Use Policy: https://www.gohighlevel.com/acceptable-use-policy

or such other URLs as HighLevel may designate from time to time.

You agree to be bound by all HighLevel terms and policies. Company makes no representations or warranties regarding HighLevel's terms, features, availability, or policies.

8.3 Other Third-Party Services

Services may integrate with additional third-party platforms including but not limited to:

- Messaging providers

- AI services

- Email delivery services

- Payment processors

Your use of these services is governed by their respective terms of service and privacy policies. You are responsible for reviewing and complying with all applicable third-party terms.

8.4 Third-Party Service Changes

Third-party platforms may modify their terms, pricing, features, data handling practices, or security measures at any time, or may discontinue services or integrations entirely.

Company has no control over third-party service changes and is not liable for any resulting disruptions, costs, required modifications, data loss, or service interruptions.

Services depend on third-party platforms outside Company's control. System availability, functionality, performance, and features may be affected by third-party limitations, changes, outages, or discontinuations.

8.5 Limitation of Liability for Third-Party Platforms

Company is a professional services provider, not a software vendor or platform reseller. Company uses HighLevel and other platforms as tools to deliver Services.

Company is NOT responsible for:

- Any issues, outages, data breaches, service interruptions, data loss or corruption, security breaches, changes to platform features or functionality, or technical issues related to HighLevel or other third-party platforms

- Actions, errors, or omissions of HighLevel or other third-party service providers

- Changes to third-party pricing, terms, availability, or features

- Loss of data stored on third-party platforms

- HighLevel's data handling practices, security measures, infrastructure, policies, availability, performance, or compliance status

For issues related to core HighLevel platform functionality, you may need to contact HighLevel directly at gohighlevel.com.

Company's responsibility is limited to the professional Services provided. Company is not liable for third-party platform technical performance, availability, or compliance with any laws or regulations.

You acknowledge that:

- Platform availability and performance are outside Company's control

- Company cannot guarantee uninterrupted access to any third-party platform

- Platform limitations, bugs, or changes may impact the systems Company builds

- You are responsible for determining appropriate use, data collection practices, and compliance requirements for your operation

8.6 AI Technologies and Limitations

Services may incorporate artificial intelligence and machine learning technologies provided by third-party vendors.

You acknowledge and agree that:

- AI-generated content or recommendations may contain errors, inaccuracies, or inappropriate outputs

- Company is not responsible for the accuracy, appropriateness, or outcomes of AI-generated content

- You must review and verify all AI-generated content before use in your business

- AI systems may exhibit biases or limitations inherent to machine learning technologies

- Company does not guarantee AI systems will be free from errors, discrimination, or unexpected behavior

- You are solely responsible for any use of AI-generated content in your business operations

- AI functionality depends on third-party AI service providers and may be discontinued or modified without notice

AI-generated content is not professional advice and should not be relied upon for legal, medical, clinical, financial, regulatory, compliance, or any other professional decisions.

AI Voice Agent Phone Number:

Use of AI voice agent features may require a dedicated phone number provisioned through the platform. Phone number provisioning incurs a separate monthly fee charged by the applicable third-party platform provider. This fee is subject to change at any time and is the client's sole responsibility.

8.7 Additional Tools and Platforms

Company may use software, tools, platforms, and services in addition to HighLevel to deliver Services. Such tools may include, without limitation, automation platforms, communication services, AI services, productivity tools, and other third-party software.

You acknowledge and agree that:

- Company determines which tools and platforms to use in its sole discretion and has no obligation to disclose every tool used in service delivery

- Your use of or exposure to any such tools through Services may subject you to the terms, policies, and acceptable use requirements of the applicable third-party provider

- You agree to comply with all applicable third-party terms and policies to the extent they apply to your use

- Company is not responsible for the actions, terms, pricing, availability, or policies of any third-party tool or platform used in service delivery

- Third-party tools may be added, changed, or removed by Company at any time without notice

9. SUBACCOUNT ACCESS, MODIFICATIONS, AND TERMINATION

9.1 Subaccount as Service Delivery Workspace

The HighLevel subaccount Company creates for you is Company's workspace for delivering Services. Subaccount access is incidental to the Services being provided — you are not paying Company for subaccount access, but rather for the systems, methodology, and expertise Company builds and implements within it. It is not software you are purchasing or licensing.

Access to the subaccount is provided as part of Service delivery and is contingent upon active service engagement and Account in Good Standing.

9.2 Company Access to Subaccount

Company's authorized personnel have administrative access to your subaccount to build, configure, optimize, troubleshoot, and maintain the systems Company is contracted to deliver.

Company uses this access only to provide Services and does not use, disclose, or share data from your subaccount for any other purpose.

9.3 Client Access and Modifications

You may have login access to your subaccount during active service engagement.

IMPORTANT: If you make changes, modifications, or edits to systems Company has built (including but not limited to workflows, automations, forms, integrations, settings, or configurations):

- Company is not responsible for troubleshooting, repairing, or providing support related to client-made changes

- Client-made changes may impact system functionality, and Company is not liable for issues resulting from such changes

- Company may, at its sole discretion, provide support for client-made changes for an additional fee

- You acknowledge that modifying systems Company built may void certain service obligations

Company recommends notifying Company before making changes to avoid unintended disruptions to functionality.

9.3.1 Account Security and Unauthorized Access

You are solely responsible for maintaining the confidentiality of login credentials and for all activities that occur under your account, whether authorized by you or not.

If you share, disclose, or allow access to your subaccount by any third party (employees, contractors, family members, or others), you assume all risk and liability for their actions. Company is not responsible for:

- Any modifications, deletions, or damages caused by persons you granted access to

- Data breaches or unauthorized disclosures resulting from your sharing of credentials

- Any claims, losses, or liabilities arising from third-party access you authorized or enabled

You agree to indemnify Company for any claims arising from unauthorized access that resulted from your failure to maintain credential confidentiality.

9.3.2 Third-Party Account Credentials and Integration Access

To connect third-party accounts and services to your HighLevel subaccount — including but not limited to domain registrars, Google Business Profile, Google Calendar, social media accounts, email accounts, and other platforms — you may need to share login credentials or access tokens with Company.

If you choose to share credentials with Company for this purpose, you acknowledge and agree that:

- You are voluntarily sharing credentials solely to facilitate integration and setup of your systems

- Company will use shared credentials only for the specific integration purpose for which they were provided and will not share or disclose them to any third party

- You are solely responsible for changing your passwords and revoking access tokens promptly after integration is complete, regardless of how credentials were shared — including via secure link services such as onetimesecret.com or password.link, phone call, video call, email, text message, or any other method

- Company strongly recommends using a secure credential sharing service rather than sharing passwords via email or text message, but Company is not responsible for your choice of transmission method

- Company is not liable for any security risks, unauthorized access, subsequent logins, account activity, or damages arising from your sharing of credentials, including risks inherent to the transmission method you chose

- You assume all risk associated with sharing credentials with any third party, including Company

- Where possible, Company recommends using platform-specific sharing features, temporary access grants, or OAuth connections rather than sharing passwords directly

Company does not store your third-party account passwords beyond what is necessary to complete the requested integration. Once integration is complete, you should revoke any access that is no longer needed and change any passwords that were shared.

9.4 Support for Modified Systems

If you have modified systems Company provided, support may be limited or unavailable. When you submit a support request for a modified system, you will be asked:

- What modifications you made

- When the issue started occurring

- Whether the issue existed before modifications

- Whether you can replicate the issue in an unmodified state

If the issue is determined to be caused by your modifications:

- You will be directed to reverse the changes you made

- You may be asked to restore systems to their original state

- You may be referred to paid consultation services for custom support

- The support request will be closed

Company is not responsible for supporting modified systems. You assume all risk when modifying the systems Company provides.

9.5 Company's Right to Terminate Services

Company reserves the right to terminate, suspend, or discontinue Services and access to the subaccount, Materials, and any related tools or resources at any time, with or without notice, for any reason, including but not limited to:

- Company's decision to no longer use HighLevel as its service delivery platform

- Company's decision to discontinue offering HighLevel subaccounts as part of Services

- Company's decision to change its business model or discontinue Services

- Death, incapacity, or dissolution of Company or its principals

- Changes in HighLevel's or other third-party providers' pricing, terms, or availability

- Business or operational reasons at Company's sole discretion

- Your violation of these Terms or HighLevel's terms

- Your use of Services in a manner that creates legal, ethical, or reputational risk

- Failure to maintain valid payment information

- Outstanding usage charges or fees

For purposes of this Section, "Termination Without Cause" means termination of Services by Company for reasons not attributable to: (a) Client's breach of these Terms; (b) Client's violation of any third-party platform terms or policies; (c) Client's failure to maintain valid payment information; (d) Client's conduct that creates legal, ethical, or reputational risk; or (e) changes to third-party platform pricing, terms, or availability that make continued service delivery impracticable.

Termination for Cause: If Company terminates Services due to your violation of these Terms or for any cause attributable to you, no refund will be provided and no transition period is required.

Termination Without Cause: If Company terminates Services without cause before the end of your contracted Service Term, Company will provide you with a 15-day transition period during which you may export your Client Content. No refund of Service Fees will be provided for the remaining unused portion of your Service Term.

9.6 No Refund for Service Changes or Termination

Except as provided in Section 9.5 (Termination Without Cause transition period), if Company terminates or discontinues Services, subaccount access, Materials, or related tools for any reason:

- No refund of fees will be provided

- No refund will be provided for any unused portion of your Service Term

- You are responsible for exporting all data prior to or during any applicable transition period

- Company is not liable for any business disruption, data loss, or costs resulting from termination

9.7 Your Responsibility for Data Backup

You are solely responsible for:

- Regularly exporting and backing up your data

- Maintaining copies of all resident information, communications, and business records

- Having a continuity plan that does not depend solely on Company's Services or subaccount access

- Downloading your contact data and Client Content before service termination

You acknowledge that reliance on the HighLevel subaccount is at your own risk. You agree that Company shall have no liability to you for any loss or corruption of any data, and you hereby waive any right of action against Company arising from any such loss or corruption.

10. NON-TRANSFERABILITY AND DATA

10.1 Content Restricted to Company's Ecosystem

Except as expressly provided under a Snapshot License (Section 5), all system components, templates, workflows, and Company Materials are provided exclusively for use within Company's HighLevel ecosystem and are non-transferable.

You acknowledge and agree that, except as expressly authorized under a Snapshot License:

- You cannot export systems, templates, or configurations to another HighLevel agency account

- You cannot transfer system components to any other software platform, ecosystem, or domain

- You cannot migrate Client Content to another HighLevel ecosystem without Company's express written permission

- Company is under no obligation to assist you in exporting, migrating, or transferring any content

- All system configurations and templates remain within Company's HighLevel environment

10.2 Client Content Ownership

Content that you create and upload is and remains your content ("Client Content"). You retain all ownership rights in your Client Content.

However, by uploading Client Content, you agree that:

- Your Client Content is stored within Company's HighLevel ecosystem only

- You are responsible for exporting and backing up your Client Content

- Upon termination, Company cannot guarantee Client Content will remain available

- Company has no obligation to maintain, store, or provide access to Client Content after termination

10.3 Data Loss Upon Service Termination

Upon termination of Services:

- You will lose access to all system features, templates, workflows, and configurations

- You will lose access to all Company Materials, training, and resources

- Company cannot guarantee that your Client Content will still be available

- Company has no obligation to keep, maintain, or provide access to Client Content

- Company shall not be held responsible for loss of any Client Content

- Company shall not be liable for your inability to access Client Content

You must export all Client Content before termination occurs. Failure to do so may result in permanent loss of your data.

10.4 Confidentiality

You acknowledge that in connection with Services, Company may disclose Confidential Information (as defined in Section 1). You agree to:

- Maintain all Confidential Information in strict confidence using at least the same degree of care you use to protect your own confidential information, but no less than reasonable care

- Not disclose Confidential Information to any third party without Company's prior written consent

- Use Confidential Information solely for the purpose of receiving Services under these Terms

- Notify Company immediately upon becoming aware of any unauthorized disclosure or use of Confidential Information

- Upon termination of Services, cease all use of Confidential Information and, upon request, return or destroy any materials containing Confidential Information

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of yours; (b) was already known to you before disclosure by Company; (c) is independently developed by you without reference to Company's Confidential Information; or (d) is required to be disclosed by law or court order, provided you give Company reasonable prior notice.

This confidentiality obligation survives termination of Services for a period of three (3) years.

Company agrees to maintain in confidence any non-public business information you share with Company solely for the purpose of receiving Services, and not to disclose such information to third parties except as necessary to deliver Services, as required by law, or with your prior written consent. This obligation applies only to information you have specifically identified as confidential in writing at the time of disclosure. Company's confidentiality obligation with respect to your information survives termination of Services for a period of one (1) year.

11. PAYMENT TERMS

11.1 Service Fees

Service fees are due in advance as specified in your service agreement or purchase confirmation.

Service fees include access to Services, the HighLevel subaccount workspace, Materials, and email support for the contracted Service Term.

Service fees are non-refundable except as specified in this Section 11.

Time is of the essence with respect to all payment obligations under these Terms, including without limitation the payment of Service Fees, Usage Charges, the Accelerated Balance, and any pre-committed third-party costs invoiced under Section 4.2.

11.2 Service-Specific Fee Terms

Kickstart Services: Fees are non-refundable once work begins, as defined in Section 3.6.

Implementation and Management Services: Fees are non-refundable and you remain responsible for fees through the end of the minimum engagement term, as described in Section 4.2.

Snapshot License: Fees are a one-time, non-refundable license fee upon delivery of the Snapshot, as described in Section 5.5.

11.3 Usage-Based Charges

Certain platform features incur usage-based costs when used, including but not limited to:

- Text messages (SMS)

- Phone calls

- AI usage

- Email delivery

Usage Charges:

- Are based on actual consumption when you use billable features

- Reflect underlying infrastructure costs

- Are rebilled at cost with no markup, unless Company elects to add a markup not to exceed 100% above Company's cost. The applicable markup rate will be disclosed on your billing summary upon written request.

- Are NOT included in your Service fees

- May change based on third-party provider pricing at any time, with or without notice

Company reserves the right to audit your usage of billable features to verify accurate billing. You agree to cooperate with any reasonable audit request and provide access to relevant usage data.

If an audit reveals underpayment of more than 5%, you agree to reimburse Company for audit costs in addition to unpaid Usage Charges.

Company will maintain records sufficient to support Usage Charges billed to Client. Upon written request, Company will provide Client with a summary of usage data available through platform reporting for the billing period in question. Company is not obligated to provide access to internal systems or third-party platform billing infrastructure beyond what is available through standard platform reporting tools.

11.4 Platform Features

Platform Features, as defined in Section 1, may be available for purchase, activation, or use within your subaccount. These include without limitation automation tools, AI-powered features, communication features, reputation management tools, and other HighLevel or third-party developed products and services.

You acknowledge and agree that:

- Platform Features are priced at Company's discretion and may include a markup above HighLevel's base or wholesale cost

- Company has no obligation to disclose HighLevel's underlying base price or the amount of any markup applied

- Platform Features pricing may be changed by Company at any time as further described below

- You are solely responsible for all fees incurred by enabling, activating, or using any Platform Features within your subaccount

- Platform Features are subject to their own terms, conditions, and limitations set by HighLevel or the applicable third-party provider

- Company makes no representations or warranties regarding the functionality, availability, or continued offering of any Platform Features

- Enabling Platform Features constitutes your agreement to pay all associated fees

Platform Features pricing may be changed by Company at any time. For material increases to recurring Platform Features fees, Company will use reasonable efforts to provide advance notice where practicable, though no specific notice period is required given that Platform Features pricing is driven by third-party provider costs and marketplace terms outside Company's control. Platform Features markups are not subject to the same ceiling applicable to Usage Charge markups under Section 11.3, as Platform Features pricing is determined in part by third-party marketplace rates and product costs that vary independently of Company's underlying cost basis.

Platform Features fees are non-refundable once a billing cycle has commenced. Company is not responsible for any issues, outages, or changes to Platform Features, as these are controlled by HighLevel or third-party providers.

11.5 Payment Method Requirement

You must maintain a valid payment method on file at all times, regardless of whether you currently use features that incur Usage Charges. This ensures uninterrupted access to all platform features.

You are solely responsible for:

- Maintaining a valid payment method on file

- Monitoring and managing your usage of billable features

- All charges incurred through your use of Services, whether intentional or unintentional

You authorize Company to charge your payment method for all Usage Charges incurred.

Failure to maintain valid payment information may result in:

- Suspension of platform features or access

- Inability to use email, SMS, calling, or AI features

- Service interruptions

- Immediate termination of Services

For recurring payment failures not previously occurring in the prior six (6) months, Company will use reasonable efforts to provide written notice of the payment failure and a three (3) business day opportunity to cure before terminating Services. Company is not required to provide a cure period for accounts with a history of prior payment failures or where the payment failure creates an immediate operational risk to Company or other clients.

Company is not liable for:

- Unexpected usage charges resulting from your configuration, automation, or use of Services

- Service disruptions caused by declined payments, expired payment methods, or insufficient funds

11.6 Refund Policy

Fees are non-refundable except as follows:

For Services other than Kickstart Services and Snapshot License: Service fees are non-refundable after the initial 7-day period, provided you have not accessed the subaccount or Services. If you access Services within the first 7 days, all fees become immediately non-refundable.

No refunds will be provided for:

- Usage Charges

- Kickstart Services fees once work begins

- Snapshot License fees upon delivery

- Any fees after the applicable refund period

- Partial or pro-rated refunds for early termination

- Services terminated by Company for cause

11.7 Chargeback Policy

Because Company has a clear and explicit refund policy that you agree to prior to purchase, Company does not tolerate or accept any chargeback threats or actual chargebacks.

Before initiating a chargeback or dispute with your payment provider, you must contact Company at [email protected] if you believe you have been charged in error. Company will investigate and respond within five (5) business days. This policy applies to chargebacks filed without first contacting Company to attempt resolution. Chargebacks filed without prior notice to Company, or filed after Company has in good faith investigated and responded to the disputed charge, constitute a violation of this policy and are subject to the consequences set forth below.

If a chargeback is placed on a purchase or Company receives a chargeback threat:

- Your Services will be immediately suspended or terminated without refund

- You will be responsible for all chargeback fees, collection costs, and related expenses incurred by Company

- Company reserves the right to pursue collection of any outstanding amounts through lawful means

11.8 Payment Processing

Payment processing services are provided by integration with Stripe, PayPal, and other processors, subject to their respective terms of service. You agree to be bound by the terms of any payment processing provider you use.

You are responsible for all legal and regulatory compliance in the countries where you conduct business.

11.9 Taxes

You are responsible for all sales, use, excise, value-added, and other taxes (excluding taxes on Company's income) associated with your purchase of Services.

If Company is required by law to collect taxes on Services, such taxes will be added to your invoice and you agree to pay them.

If you are exempt from taxes, you must provide Company with valid tax exemption certificates before purchase. You remain responsible for any taxes Company is required to collect if you do not provide proper exemption documentation.

12. DATA, PRIVACY, AND COMPLIANCE

12.1 Data Controller and Processor Roles

For data in your subaccount (referral inquiries, pre-screening responses, contact lists, etc.):

- YOU are the data controller

- COMPANY is the data processor, acting on your behalf to build and manage systems

- HIGHLEVEL is the sub-processor, providing the underlying platform infrastructure

For data about you (your contact information, payment records, service agreements, support communications):

- COMPANY is the data controller

12.2 Data Privacy and Security

HighLevel is the data processor for any data you input into systems Company builds. HighLevel's Privacy Policy governs how data is collected, stored, and processed.

You acknowledge and agree that:

- Company does not control HighLevel's data handling practices

- HighLevel's security measures and data protection terms apply to your use

- You are responsible for reviewing and complying with HighLevel's privacy and security requirements

- Company is not liable for any data breaches, loss, or unauthorized access occurring within the HighLevel platform

12.3 Your Data Compliance Obligations

You represent and warrant that:

- You lawfully obtained any information you use in Services

- Your activities do not violate any laws or regulations

- You have obtained all necessary consents to collect and use personal data

- You have provided all required privacy notices to individuals whose data you collect

- You comply with all applicable laws including FTC rules, telemarketing laws, TCPA, CAN-SPAM, Do Not Call registries, GDPR, CCPA, and state privacy laws

12.4 SMS and Communication Compliance

If you use SMS, phone, or email features, you are solely responsible for:

- Obtaining proper opt-in consent before sending communications

- Providing opt-out mechanisms (e.g., "STOP" for SMS)

- Honoring opt-out requests immediately

- Complying with TCPA, CAN-SPAM, and state telemarketing laws

- Maintaining records of consent

- Not sending communications to numbers on Do Not Call registries without proper exemption

12.5 HIPAA and Protected Health Information

Company is not a HIPAA-covered entity or business associate. Most housing-only sober living operators are not HIPAA-covered entities.

If your business is subject to HIPAA, you are solely responsible for:

- Determining whether any data you input constitutes Protected Health Information (PHI)

- Ensuring appropriate HIPAA safeguards are in place

- Obtaining any necessary Business Associate Agreements with HighLevel or other service providers

- Compliance with all HIPAA requirements

Do not input PHI into systems unless you have independently verified HIPAA compliance with all applicable service providers.

12.6 Industry-Specific Compliance

You acknowledge that:

- The sober living industry is subject to varying state and local regulations

- Company makes no representation that Materials are compliant with your specific jurisdiction

- You are solely responsible for ensuring your operations meet all applicable legal and regulatory requirements

- You must consult appropriate legal, medical, and regulatory professionals for your specific situation

- Regulations change frequently and you are responsible for staying current

12.7 Data Export and Portability

You are responsible for regularly exporting your data. Company is not responsible for providing data export services or recovering data after termination.

You must download your data before terminating Services. Company has no obligation to maintain your data after termination.

12.8 International Data Transfers

Services are operated in the United States. If you are located outside the United States, any information you provide will be transferred to and processed in the United States.

By using Services, you consent to the transfer of your data to the United States, which may not have the same data protection laws as your jurisdiction.

12.9 Release of Liability for Data Compliance

You release, covenant not to sue, and hold harmless Company and its owners, officers, directors, employees, agents, vendors, suppliers, successors, and assigns from any and all claims arising out of:

- Your violation of any third-party rights (copyright, privacy, property, etc.)

- Unauthorized acquisition, access, use, or disclosure of personal information

- Improper collection or retention of personal data

- Failure to protect confidential information

- Failure to obtain necessary consents or provide required privacy notices

- Your violation of any telecommunications, privacy, or consumer protection laws

This release applies even if caused by negligence, except for gross negligence or intentional misconduct.

12.10 California Consumer Privacy Act Notice

Company does not sell personal information as defined by the California Consumer Privacy Act (CCPA). We do not share personal information with third parties for monetary or other valuable consideration.

12.11 Data Retention and Deletion

Following termination of Services for any reason, Company has no obligation to retain Client data and may permanently delete all Client data immediately upon termination without further notice to you. Company will make reasonable efforts to allow you to export your data prior to termination where notice has been provided, but is not obligated to retain data following the termination date.

You acknowledge and agree that:

- Company has no obligation to retain your data following termination and may delete it immediately

- You are solely responsible for exporting all data prior to termination

- Company's deletion of data upon or after termination shall not give rise to any claim, liability, or obligation on Company's part

- Company is not responsible for recovering data that has been deleted after termination

You must export all Client Content before termination. Do not assume data will remain accessible after termination.

13. SUPPORT POLICY

13.1 Support Eligibility

Email support is available only to active clients with Accounts in Good Standing.

Support is suspended or unavailable if:

- Services have been canceled or expired

- Payment information on file is invalid or expired

- Account has outstanding usage charges

- Account is under review for Terms violations

- Access has been terminated by Company

Former clients do not retain support access after termination. You must export all data and resolve questions before terminating Services.

Support for Kickstart Services is limited to the duration of the active Kickstart engagement. Support for Snapshot License is not included unless separately agreed to in writing.

13.2 Support Channel

Support is provided via email only using the designated support email address provided after purchase.

The following are NOT included:

- Phone support

- Video calls or Zoom meetings

- Community forum access

- Live group support calls

- Loom video reviews

- Screen sharing sessions

- Real-time chat support

- In-person meetings or consultations

If you require support beyond email, custom support arrangements may be available for additional fees.

13.3 Response Time

Company targets a response time of one (1) to two (2) business days (Monday through Friday, 9:00 AM - 5:00 PM Eastern Time, excluding U.S. federal holidays), though no specific response time is guaranteed.

Important notes:

- Responses may be delayed during high-volume periods

- Requests submitted on weekends or holidays will be addressed on the next business day

- Complex issues may require additional time

This is not same-day or real-time support. If you require guaranteed response times or priority support, contact Company about custom support arrangements (additional fees apply).

13.4 Support Volume Limits

To ensure fair access for all clients:

- Maximum 5 support emails per month per active service engagement

- Support requests are counted from the 1st to the last day of each calendar month

- Unused support requests do not roll over to the following month

- Additional support requests beyond the monthly limit may be declined or deferred

- Repeated questions on the same topic may be referred to previous responses or closed

Company reserves the right to adjust volume limits for accounts that demonstrate excessive support needs.

13.5 Submission Guidelines

Required for all support requests:

- Submit one clearly defined question per email

- Include relevant screenshots, error messages, or video recordings when appropriate

- Provide your account email address

- Provide a brief description of what you've already tried to resolve the issue

- Reference any relevant platform documentation you've already consulted

Do not:

- Bundle multiple unrelated issues into a single request

- Submit vague requests without context or details

- Mark emails as "urgent" or "emergency" (see Priority Support section)

Emails containing multiple questions will be returned with a request to separate them. Emails that do not follow these guidelines may be returned for clarification.

13.6 Platform Documentation (Required First Step)

You must check relevant platform documentation before submitting a support request for general platform questions.

Support requests for issues already covered in platform documentation may be closed with a link to the relevant help article. This will count as one of your monthly support requests.

13.7 Scope of Support - What IS Included

Email support is limited to issues directly related to systems Company built:

- Technical issues with the provided system configuration

- Systems not functioning as originally provided

- Features or tools that were working and have stopped working

- Error messages related to the provided configuration

- Automations, workflows, or triggers not firing as designed

- Locating features or settings within systems Company built

- Clarification on included templates or sequences

- Basic setup questions related to the provided systems

- Understanding how system components work together as delivered

13.8 Scope of Support - What IS NOT Included

Support does NOT include:

Strategic and Consulting Services:

- Business strategy, pricing, or market-specific advice

- Operational consulting or strategic planning

- Coaching, mentoring, or accountability services

- "What would you do?" situational guidance

- Decision-making recommendations for your business

Content and Creative Services:

- Reviewing, editing, or writing your custom content

- Copywriting, proofreading, or marketing material creation

- Feedback on your referral conversations or outreach

- SEO services, keyword research, or content optimization

Custom Development and Modifications:

- Building custom systems or automations beyond what's included

- Modifying existing workflows or configurations beyond the original setup

- Adding features, integrations, or functionality not part of Services

- Custom code, scripts, or advanced programming

Design and Aesthetic Changes:

- Layout, color scheme, typography, or styling modifications

- Image selections, placements, or graphic design work

- Template changes or visual customization beyond standard implementation

- Multiple rounds of design revisions or subjective aesthetic changes

Technical Issues from Your Modifications:

- Problems caused by changes you made to systems

- Conflicts from integrations or tools you added

- Issues from workflows you edited or customized

- Troubleshooting custom code or third-party additions

Third-Party Tools and Integrations:

- Setup or troubleshooting of tools not included in Services

- Third-party platform training or support

Data and Migration Services:

- Moving data to other platforms or systems

- Database management or data cleanup

- Backup or recovery services beyond platform defaults

Platform Training Beyond Services:

- General platform education outside the provided setup

- Platform tutorials unrelated to Company Materials

Ongoing Maintenance and Monitoring:

- Regular content updates or refreshes

- Analytics setup, reporting, or performance monitoring

- Security auditing or accessibility compliance testing

- Long-term system maintenance

Requests that fall outside this scope will be declined and may be referred to separate paid services, if available.

13.9 Priority Support and Urgent Requests

There is no priority or expedited support included. All support requests are handled in the order received.

Marking emails as "urgent," "emergency," "ASAP," or "high priority" does not change response time and may result in your request being deprioritized.

If you require guaranteed response times, same-day support, priority queue placement, after-hours support, or weekend support, contact Company about custom support arrangements (additional fees apply).

13.10 Support Ticket Closure

Support tickets will be closed automatically if:

- The issue has been resolved and confirmed

- You have not responded within 7 days

- You have been directed to platform documentation and have not followed up within 7 days

- The request falls outside the scope of included support

- You have been asked for information and have not provided it within 7 days

- The issue is determined to be caused by your modifications

- The ticket has been open for more than 30 days without resolution due to lack of response

Reopening closed tickets:

- Closed tickets can be reopened by replying to the original email thread within 30 days

- After 30 days, you must submit a new support request

- Reopening a closed ticket counts as a new support request toward your monthly limit

13.11 Third-Party Service Issues

Support does not cover issues caused by third-party services or platforms, including but not limited to platform outages, third-party integrations, internet service provider issues, browser compatibility issues, device or operating system problems, email deliverability issues, SMS delivery failures caused by carrier filtering, payment processing issues, or DNS and domain registrar issues.

For these issues, you must contact the relevant service provider directly.

13.12 Support Abuse Policy

Support access may be suspended or terminated without refund if you:

- Submit excessive support requests beyond reasonable limits

- Repeatedly submit requests that fall outside the scope of included support after being informed

- Are abusive, threatening, profane, or disrespectful to support staff

- Make unreasonable demands or deadlines

- Demand features, customizations, or services not included in Services

- Submit frivolous or bad-faith support requests

- Attempt to use support as free consulting or coaching

- Repeatedly fail to provide requested information or follow troubleshooting steps

Company reserves the right to refuse support to any client at its sole discretion.

Termination of support access due to abuse does not entitle you to a refund.

13.13 Support Language

Support is provided in English only.

Support requests submitted in other languages may be declined, delayed while translation is arranged (at Company's discretion), or returned with a request to resubmit in English.

Company is not responsible for misunderstandings or errors arising from translation.

13.14 No Guarantee of Resolution

While Company will make Reasonable Efforts to assist with issues related to systems Company provides, Company does not guarantee that all issues can be resolved.

Some issues may be beyond Company's control, caused by your modifications or configuration, due to limitations of third-party platforms, or related to your specific setup or environment.

In such cases, support will provide guidance on next steps, but Company is not liable for inability to resolve the issue.

13.15 Additional Support Services

If you require support beyond what is included, Company may offer additional support services for a fee, including:

- Custom development or configuration

- One-on-one consulting or coaching

- Priority support with guaranteed response times

- Troubleshooting of modified systems

- Business strategy or implementation guidance

Contact Company for availability and pricing. These services are provided under separate agreements.

13.16 Use of Third-Party Service Providers

Company may engage qualified third-party contractors, service providers, or subcontractors to deliver certain aspects of the Services or additional support services. Company remains responsible for the quality and delivery of all Services provided under these Terms.

13.17 Changes to Support Policy

Company reserves the right to modify this Support Policy at any time. Changes will be posted on Company's website and clients will be notified via email.

Continued submission of support requests after changes are posted constitutes acceptance of the modified Support Policy. Changes to Support Policy that materially reduce the scope of support included in your Service fees are subject to the fourteen (14) day advance notice requirement for material changes described in Section 21.8.

14. PROHIBITED USES AND CODE OF CONDUCT

14.1 General Prohibited Uses

You may not use Services for any illegal activity or activity that violates federal, state, local, or international laws.

You may not:

- Engage in fraud of any kind

- Send spam or unsolicited communications through Services

- Share Company Materials with anyone who has not purchased Services

- Reverse-engineer, decompile, or disassemble any system components

- Attempt to access other users' accounts or data

- Register offensive, abusive, defamatory, pornographic, threatening, or obscene content

- Upload viruses, malware, or harmful code

- Violate any intellectual property rights through content you upload

- Use Services other than as intended by these Terms

- Harvest or collect information about others without their consent

- Conduct or publish benchmarks, performance comparisons, or competitive analyses involving Services without Company's prior written consent

14.2 Content Standards

You agree not to upload, post, or transmit any content that:

- Violates any laws or regulations

- Infringes any intellectual property, privacy, or publicity rights

- Is defamatory, abusive, threatening, harassing, harmful, hateful, obscene, vulgar, profane, indecent, or offensive

- Promotes illegal activity or discrimination

- Contains false, misleading, or fraudulent information

- Impersonates others or misrepresents your affiliation

- Contains viruses, worms, or harmful code

14.3 Sharing of Content

You will not share Company's proprietary Content, templates, or training materials with anyone who has not purchased Services. Any sharing of proprietary Company Materials is a material breach of these Terms.

14.4 Enforcement

Whether conduct violates these Terms will be determined in Company's sole discretion.

Company reserves the right to:

- Remove anyone from Services at any time for any reason

- Remove or reject any Client Content for any or no reason

- Disclose any content or identity to satisfy any law, regulation, or government request

- Terminate or suspend access for any violation of these Terms

Violation of the Code of Conduct may result in immediate termination of Services without refund.

15. INTELLECTUAL PROPERTY

15.1 Company Ownership

Company owns all Intellectual Property, including all Materials, frameworks, templates, system configurations, Personalized Systems, Snapshots, workflows, automations, methodologies, and content, whether created before or during any service engagement. All such Intellectual Property is protected by applicable intellectual property laws.

Company trademarks, logos, and service marks may not be used without Company's prior written consent.

15.2 Limited License Grant During Active Services

During an active Kickstart or Implementation and Management Services engagement, Company grants you a non-exclusive, non-transferable, revocable, limited license to access and use Company Materials solely for your own internal sober living business operations.

This license does not include the right to:

- Export, transfer, or migrate system components to other platforms

- Share Company Materials with non-clients

- Create derivative works based on Company Materials for commercial use

- Use Company Materials to compete with Company

- Resell, transfer, or distribute Company Materials

- Publicly publish or share Company Materials outside your organization

- Reverse engineer any proprietary system components

- Remove or obscure any proprietary notices

This license terminates automatically upon termination or expiration of the applicable Services.

15.3 Snapshot License Grant

The rights granted under a Snapshot License are governed exclusively by Section 5 of these Terms. No additional rights are granted by this Section 15 with respect to a Snapshot License.

15.4 Prohibition on Derivative Works and Commercial Exploitation

Even if you modify systems Company built, you do NOT acquire rights to:

- Create derivative works for commercial sale or distribution

- Use modified systems to provide competing services to others

- Reverse engineer Company's proprietary methodologies or frameworks

- Extract, replicate, or recreate Company's systems for any purpose other than your own internal business use

Any modifications you make do not transfer Company's Intellectual Property rights to you. Company retains all ownership of the underlying systems, methodologies, and frameworks regardless of your modifications.

Creating derivative works or competing services using Company's systems, whether modified or not, is a material breach of these Terms and subjects you to injunctive relief and monetary damages.

15.5 License Termination

Upon termination of Services:

- Your license to use Company Materials terminates immediately

- You must cease using all proprietary Company frameworks, templates, and system configurations

- You must return or destroy all confidential Company materials upon request

15.6 Company's License to Client Content

You grant Company a non-exclusive, worldwide, royalty-free, sublicensable license to:

- Access, store, and display your Client Content as necessary to provide Services

- Use Client Content for internal operational purposes (e.g., storing on servers, providing support)

- Access your account to provide technical support when requested

Company does not claim ownership of your Client Content. This license terminates when you remove content, except Company may retain archival copies as required by law or for internal business purposes.

15.7 Use in Testimonials and Marketing

From time to time, Company may request feedback, testimonials, or case studies. By providing such materials, you:

- Represent that you are the owner of all materials submitted and are at least 18 years old

- Grant Company the right to use your testimonial, name, likeness, and business name for marketing purposes

- Acknowledge that testimonials are not confidential

- Authorize Company to use submitted materials without compensation

Company has the right but not the obligation to use any testimonials and may cease use at any time.

You may not use Company's name, trademarks, logos, or likeness in any marketing materials, press releases, social media posts, or public communications without Company's prior written consent.

You may not imply endorsement, partnership, sponsorship, or affiliation with Company except as expressly authorized in writing.

Any feedback, ideas, or suggestions you provide in response to Company requests or interactions — including but not limited to advisory calls, surveys, support interactions, or program reviews — are provided voluntarily, become the sole property of Company, and are subject to the same terms as unsolicited Submissions in Section 15.7.1.

15.7.1 Unsolicited Ideas and Feedback

Any questions, comments, suggestions, ideas, feedback, or other information you voluntarily provide to Company outside of a formal support request ("Submissions") are non-confidential and become the sole property of Company. Company shall own all rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions and warrant that any such Submissions are original with you or that you have the right to submit them. You agree there shall be no recourse against Company for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

15.8 Copyright Infringement (DMCA)

If Company has a good faith belief that any content violates copyrights, Company reserves the right to remove, block, or take down the content.

To report copyright infringement, send written notice to [email protected] containing:

- Physical or electronic signature of the copyright owner or authorized representative

- Identification of the copyrighted work

- Identification of the infringing material and its location

- Your contact information (address, phone, email)

- Statement of good faith belief that use is not authorized

- Statement under penalty of perjury that information is accurate and you are authorized to act

If your content is removed and you believe it was wrongfully removed, you may send a counter-notice.

Company may remove any user who receives multiple DMCA complaints.

15.9 Beta and Experimental Features

Company may offer beta, experimental, or preview features from time to time. These features are provided "as is" without warranties and may not function properly. Company may discontinue beta features at any time without notice.

15.10 Export Controls

You agree to comply with all applicable export control laws and regulations. Services may not be used or exported to countries subject to U.S. embargo or to persons on restricted party lists.

16. TERMINATION

16.1 Termination by Company

The following is a non-exhaustive list of grounds for termination and does not limit or supersede Company's broader termination rights set forth in Section 9.5.

Company reserves the right to suspend or terminate Services immediately, with or without notice, if you:

- Violate these Terms

- Violate applicable third-party platform terms or acceptable use policies

- Misrepresent Company or Materials

- Use Services in a manner that creates legal, ethical, or reputational risk

- Fail to maintain valid payment information

- Engage in prohibited uses as defined in Section 14

- Share Company Materials with non-clients

- Attempt to export or migrate system components without authorization

- Receive multiple complaints regarding your use of Services

See Section 9.5 for additional information regarding Company's right to terminate Services.

16.2 Termination by Client

You may terminate Services at any time by providing written notice to Company via email to [email protected] or by certified mail to the mailing address listed in Section 24. Termination is effective upon Company's written confirmation of receipt, or if no confirmation is provided within three (3) business days of delivery, on the third business day after confirmed delivery. For email notices, delivery is deemed confirmed upon Company's written acknowledgment, or if no acknowledgment is provided, three (3) business days after the email was sent to [email protected], provided the sender did not receive a bounce-back or undeliverable notification. For certified mail, delivery is confirmed on the date of postal service delivery confirmation. You remain responsible for all fees through the end of any applicable minimum engagement term regardless of when notice is provided or when termination takes effect.

Before terminating, you must download and export all Client Content you wish to retain.

In the event of your death, Services terminate automatically. See Section 16.5 for details on data access for estates.

16.3 Effect of Termination

Upon termination:

- Your access to systems and the subaccount will be revoked immediately

- Your license to use Company Materials terminates

- You must cease using all proprietary Company frameworks and confidential materials

- You remain responsible for all Usage Charges incurred prior to termination

- You lose access to all Client Content stored in systems

- Company has no obligation to maintain, provide, or assist with recovery of Client Content

- Sections relating to indemnification, confidentiality, limitation of liability, and dispute resolution survive termination

16.4 No Liability for Termination

Company is not liable for any damages, losses, or costs resulting from termination, including business disruption, lost revenue, data loss, or inability to access Client Content.

16.5 Death of Client

In the event of client's death:

- Services are non-transferable and terminate immediately upon death

- No refund will be provided to the estate, heirs, or beneficiaries

- The estate, heirs, or legal representatives may request a one-time data export within 30 days of providing proof of death (death certificate and proof of authority to act on behalf of the estate)

- After 30 days, all access will be permanently revoked and data may be deleted

- Company has no obligation to maintain Client Content after client's death

- These Terms do not create any rights that pass to heirs, beneficiaries, or the estate upon death

17. NO GUARANTEES OR PROMISES

17.1 No Outcome Guarantees

You acknowledge and agree that:

- No outcomes, results, or business success are promised or guaranteed

- Results depend on many factors including your execution, market conditions, regulatory environment, and business acumen

- Examples, templates, and case studies are illustrative only and do not represent typical results

- Past performance or examples do not guarantee future results

- Company does not guarantee referrals, occupancy, revenue, profit, or business success of any kind

- Testimonials reflect individual experiences and do not guarantee similar results

17.2 Services Provided "As Is"

SERVICES, MATERIALS, SYSTEMS, PERSONALIZED SYSTEMS, AND ALL RELATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

Company does not warrant that:

- Services will be uninterrupted, secure, or error-free

- Any defects will be corrected

- Systems are free of viruses or harmful components

- Results or outcomes will be achieved

- Materials are compliant with all applicable laws in your jurisdiction

18. LIMITATION OF LIABILITY

18.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY SHALL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THESE TERMS.

18.2 Limitation of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW:

- COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

- COMPANY SHALL NOT BE LIABLE FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL

- COMPANY'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM

18.3 State-Specific Limitations

Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of these limitations may not apply to you. In such cases, Company's liability shall be limited to the fullest extent permitted by applicable law.

18.4 Sole Remedy

YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH COMPANY OR SERVICES IS LIMITED TO THE FEES YOU HAVE PAID TO COMPANY IN THE 12 MONTHS PRIOR TO ANY CLAIM.

Your sole remedy for dissatisfaction with Services is to terminate Services and discontinue use.

19. INDEMNIFICATION

19.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

- Your use of Services or Materials

- Your operation of your business

- Your violation of these Terms

- Your violation of any law, regulation, or third-party right

- Any claim that your use of Services caused harm to a third party

- Your modification of systems or Materials

- Your collection, use, or disclosure of personal information

- Any telecommunications law violations (TCPA, CAN-SPAM, etc.)

- Any privacy law violations (GDPR, CCPA, state privacy laws, etc.)

- Any resident complaints or claims related to your sober living operations

19.2 Company's Control of Defense

Company may assume exclusive defense and control of any matter for which you have agreed to indemnify Company, and you agree to assist and cooperate with Company in the defense or settlement of any such matters.

This obligation survives termination of Services.

20. DISPUTE RESOLUTION

20.1 Informal Resolution

Before filing any claim, you agree to contact Company at [email protected] to attempt informal resolution for at least thirty (30) days. Company will do the same if it has a claim against you. If Company intends to initiate a claim against you, Company will send written notice to your last known email address on file at least thirty (30) days before filing, except for claims seeking emergency injunctive relief. This informal resolution requirement does not apply to claims for injunctive or equitable relief under Section 20.6.

20.2 Small Claims and General District Court

Either party may bring an individual claim in Small Claims Court or the General District Court of Spotsylvania County, Virginia, provided the claim is within the jurisdictional limits of the applicable court at the time the claim is filed. Claims brought in these courts are not subject to the arbitration requirement in Section 20.3.

20.3 Binding Arbitration

For disputes that exceed the jurisdictional limits of the General District Court of Spotsylvania County, Virginia, and are not subject to an exception under Section 20.6, you and Company agree to resolve such disputes through final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as then in effect. The arbitration will be conducted in Spotsylvania County, Virginia, or by remote means if mutually agreed.

20.4 Cost Allocation

Each party will bear its own costs of arbitration, including filing fees and arbitrator compensation, except as required by applicable AAA rules. For claims where the amount in dispute is less than $10,000, Company will reimburse your AAA filing fees if you demonstrate you cannot afford them.

20.5 Class Action Waiver and Jury Trial Waiver

CLASS ACTION WAIVER: ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MASS, OR PRIVATE ATTORNEY GENERAL ACTION, WHETHER IN ARBITRATION, COURT, OR ANY OTHER FORUM. This waiver applies to all disputes regardless of the forum in which they are resolved.

JURY TRIAL WAIVER: TO THE FULLEST EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL WITH RESPECT TO ANY DISPUTE ARISING UNDER OR RELATING TO THESE TERMS OR SERVICES, REGARDLESS OF THE FORUM IN WHICH THE DISPUTE IS RESOLVED.

No arbitration or claim under these Terms shall be joined to any other arbitration or claim. There shall be no authority for any dispute to be arbitrated or litigated on a class action basis or in a representative capacity on behalf of the general public or other persons similarly situated.

20.6 Exceptions to Arbitration

The arbitration requirement in Section 20.3 does not apply to:

- Claims brought in Small Claims Court or General District Court within the jurisdictional limits of those courts, as described in Section 20.2

- Claims by either party seeking injunctive relief, specific performance, or other equitable remedies arising from actual or threatened violation of intellectual property rights, confidentiality obligations, or misuse of Company Materials

- Claims that cannot be subject to arbitration as a matter of applicable law

Nothing in this Section limits Company's right to seek emergency or preliminary injunctive relief from a court of competent jurisdiction pending arbitration or other resolution of a dispute.

20.7 Opt-Out Right

You may opt out of the binding arbitration requirement in Section 20.3 by sending written notice to Company at [email protected] within 30 days of first accepting these Terms. Your opt-out notice must include your name, email address, and the following statement: "I opt out of the arbitration agreement."

If you timely opt out, disputes not subject to Section 20.2 or Section 20.6 will be resolved exclusively in the courts described in Section 20.8. Opting out does not affect any other provision of these Terms.

20.8 Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the State of Virginia, without regard to its conflict of law principles.

For any dispute not subject to arbitration under Section 20.3 or to Small Claims Court or General District Court under Section 20.2, you agree that any legal action or proceeding shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Spotsylvania County, Virginia.

You consent to personal jurisdiction in such courts and waive any objection to venue or jurisdiction in Spotsylvania County, Virginia.

20.9 Time Limit for Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE WITH RESPECT TO SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION ARISES OR SUCH CLAIM OR CAUSE OF ACTION IS BARRED.

The one-year limitation period begins on the earlier of: (a) the date the act, omission, or default giving rise to the claim occurred, or (b) the date Services terminated. Claims related to Services provided more than one year prior to filing are barred regardless of when discovered.

20.10 Attorneys' Fees

In any action initiated by Company to enforce its rights under these Terms — including claims for breach of contract, collection of fees, intellectual property infringement, or violation of confidentiality obligations — the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs. In any other dispute, each party shall bear its own attorneys' fees and costs unless otherwise required by applicable law.

20.11 Equitable Relief

You acknowledge that violation of Sections 10.1 (Non-Transferability), 10.4 (Confidentiality), 14.3 (Sharing of Content), 15 (Intellectual Property), or 21.13 (Non-Solicitation) would cause irreparable harm to Company for which monetary damages would be inadequate.

Either party may seek injunctive relief, specific performance, or other equitable remedies in any court of competent jurisdiction for violations involving intellectual property rights, confidentiality obligations, or misuse of Company Materials, without posting bond and without waiving the right to arbitrate or otherwise resolve the underlying dispute.

The right to seek equitable relief under this Section is not subject to the arbitration requirement in Section 20.3, the informal resolution requirement in Section 20.1, or the time limitation in Section 20.9 to the extent equity so requires.

21. GENERAL PROVISIONS

21.1 Entire Agreement

These Terms, together with Company's Privacy Policy and any referenced policies (including the Support Policy), constitute the entire agreement between you and Company regarding Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

These Terms supersede any prior master services agreements, informal communications, marketing materials, sales presentations, or verbal discussions.

NO ORAL MODIFICATIONS: These Terms may not be modified, amended, or supplemented by any oral statements, representations, or agreements. Any modification must be in writing and signed by an authorized representative of Company.

You acknowledge that you have not relied on any oral or written statements, promises, or representations made by Company employees, agents, or representatives that are not explicitly stated in these Terms.

No employee or agent of Company has authority to make promises, representations, or agreements on Company's behalf except as set forth in these Terms or in a separate written agreement signed by an authorized Company officer.

21.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

The invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

21.3 No Waiver

No waiver of any provision of these Terms shall be valid unless in writing and signed by both parties.

Any failure to enforce any right or remedy hereunder shall not operate as a waiver of the right to enforce such right or remedy in the future or of any other right or remedy.

Company's failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.

21.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without Company's prior written consent. Company may assign these Terms without restriction.

Services are personal to you and are non-transferable. Upon your death, incapacity, or dissolution (if a business entity), these Terms and all rights terminate immediately.

In the event of a merger, acquisition, or sale of substantially all of Company's assets, these Terms will automatically transfer to the successor entity. You consent to such transfer and agree to be bound by these Terms as if the successor were the original Company.

21.5 Headings

The headings and section titles in these Terms are for convenience only and shall not affect the interpretation of these Terms.

21.6 No Agency

No agency, partnership, or joint venture has been created between you and Company as a result of these Terms. You do not have any authority of any kind to bind Company.

21.7 Force Majeure

Company shall not be liable for any delay or failure to perform resulting from causes outside Company's reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of governmental authorities, fire, floods, accidents, strikes, pandemic, shortages, internet outages, DNS attacks, distributed denial of service attacks, third-party platform failures, AI service provider disruptions, cloud hosting outages, and other events beyond Company's reasonable control.

21.8 Modifications to Terms

Company reserves the right to modify these Terms at any time. Changes that materially affect Client's rights, fees, or service scope — including changes to refund policies, fee structures, liability limitations, and dispute resolution procedures — will be communicated via email to the address on file at least fourteen (14) days before taking effect. All other changes may take effect immediately upon posting to Company's website.

Continued use of Services after any changes constitutes acceptance of the modified Terms. If you do not agree to modifications, you must discontinue use and terminate Services in accordance with Section 16.2.

It is your responsibility to periodically review these Terms for updates and to maintain a current and accurate email address in your account to ensure receipt of material change notices.

21.9 Electronic Communications

You consent to receiving communications from Company electronically. Company will communicate with you by email or by posting notices on Company's website or within the service platform.

You agree that all agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications be in writing.

Your consent to electronic communications satisfies any legal requirement that communications be in writing under applicable federal and state law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA). You may withdraw consent to electronic communications by providing written notice to Company, but withdrawal of consent may require termination of Services as electronic communication is integral to service delivery.

21.10 Account Ownership Disputes

In the event of a dispute over account ownership, Company may request additional information to determine ownership, including government-issued photo ID, business documents, billing information, tax documents, or other documentation.

Company reserves the right to determine account ownership in its sole discretion and may transfer the account to the person or entity it determines is the rightful owner.

21.11 California-Specific Provisions

California users are entitled to the following consumer rights notice:

The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California, 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

Notwithstanding Section 20.9, to the extent required by applicable California law, California residents retain any rights under California statutes of limitation that cannot be waived or shortened by contract.

21.12 Survival

The following sections survive termination or expiration of these Terms:

- Section 10 (Non-Transferability and Data) - ownership and confidentiality provisions

- Section 12 (Data, Privacy, and Compliance)

- Section 15 (Intellectual Property)

- Section 16 (Termination) - post-termination obligations, data access provisions, and no liability provisions

- Section 18 (Limitation of Liability)

- Section 19 (Indemnification)

- Section 20 (Dispute Resolution)

- Section 21 (General Provisions)

- Section 21.13 (Non-Solicitation) - for the duration specified therein

- Any other provisions that by their nature should survive termination

21.13 Non-Solicitation

During the term of Services and for a period of twelve (12) months following termination or expiration of Services for any reason, you agree not to directly solicit, hire, engage, or contract with any employee, contractor, subcontractor, or service provider of Company with whom you came into contact through your engagement with Company, without Company's prior written consent. This restriction applies only to individuals with whom you had direct personal contact or professional interaction in the course of receiving Services, and is not intended to restrict solicitation of Company personnel with whom you had no direct interaction.

This provision does not apply to individuals who respond to general public job postings or advertisements not specifically targeted at Company's personnel.

You acknowledge that a breach of this Section would cause irreparable harm to Company for which monetary damages would be inadequate, and that Company shall be entitled to seek injunctive relief in addition to any other remedies available at law or equity.

22. WEBSITE USE TERMS

22.1 Website Content Disclaimer

Company is not a CPA, attorney, insurance agent, contractor, lender, financial advisor, or any other licensed professional. The content on Company websites and any information provided shall not be construed as tax, legal, insurance, construction, engineering, health and safety, electrical, financial, or any other professional advice, and may be outdated or inaccurate.

It is your responsibility to verify all information yourself. Materials on Company websites are provided for educational and informational purposes only.

Use of materials contained on Company websites is at your sole choice and risk. The materials may not be suitable for your circumstances, you may not receive any benefit from the materials, and Company does not guarantee that you will achieve any specific result.

Company is neither responsible nor liable for injury resulting from the use, misuse, or abuse of materials. You hereby release and agree to hold harmless Company, its members, directors, officers, employees, agents, representatives, successors, and assigns from any and all causes of action and claims resulting from your use of materials.

Company websites may contain typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other information. Company reserves the right to correct any errors, inaccuracies, or omissions and to change or update information on Company websites at any time without prior notice.

22.2 Links to Third-Party Sites

Company websites may contain links to other websites. The linked sites are not under Company's control, and Company is not responsible for the contents of any linked site, including any changes or updates.

Company is providing these links only as a convenience, and the inclusion of any link does not imply endorsement by Company.

Company has no control over and assumes no responsibility for the content, terms, privacy policies, products, services, or practices of any third-party websites. You acknowledge and agree that Company shall not be responsible or liable for any damage or loss caused by or in connection with use of or reliance on any third-party content, goods, or services.

22.3 Use of Communication Services

Company websites may contain communication facilities (bulletin boards, forums, chat areas, etc.). You agree to use communication services only to post, send, and receive messages that are proper and related to the service.

You agree that when using a communication service, you will not:

- Defame, abuse, harass, stalk, threaten, or violate the legal rights of others

- Publish, post, or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful content

- Upload files containing software or material protected by intellectual property laws unless you own or control the rights

- Upload files containing viruses or programs that may damage others' computers

- Conduct or forward surveys, contests, pyramid schemes, or chain letters

- Falsify or delete author attributions or proprietary designations

- Harvest or collect information about others without their consent

- Violate any applicable laws or regulations

Company reserves the right to review materials posted to communication services and remove any materials in its sole discretion.

Company reserves the right to terminate your access to any communication services at any time without notice.

Always use caution when giving out personally identifying information. Company does not control or endorse content in communication services and disclaims any liability regarding communication services.

22.4 Materials Provided to Company

Company does not claim ownership of materials you provide to Company or post on Company websites. However, by submitting, posting, or displaying content, you grant Company a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such content in any media.

You represent and warrant that you have the right to grant Company the license described above and that your content does not:

- Infringe any intellectual property rights

- Violate any laws

- Contain libelous, defamatory, abusive, threatening, harassing, hateful, or offensive material

- Create an incorrect, misleading, or deceptive impression

- Contain viruses or harmful code

Company reserves the right to remove any content from Company websites, suspend or terminate your account, or pursue any remedy available.

22.5 Cookies and Tracking

Company websites may use cookies and similar tracking technologies. By using Company websites, you consent to the use of cookies in accordance with Company's Privacy Policy.

22.6 Accessibility

Company strives to make its websites accessible to all users. If you experience difficulty accessing any part of Company websites, please contact Company at [email protected].

22.7 Affiliate Disclosure

Company is an affiliate of third-party companies and may receive a referral fee, credit, or other rewards if you purchase recommended products or services. Company recommends that you do your own independent research before purchasing anything.

22.8 Copyright and Trademark Notices

All contents of Company websites are copyright by Company and/or its suppliers. All rights reserved.

Trademarks, logos, and service marks displayed on Company websites are the property of Company or third parties. You may not use such marks without prior written consent.

22.9 Termination of Website Access

Company reserves the right, in its sole discretion, to terminate your access to Company websites and related services at any time, without notice.

Company's performance is subject to existing laws and legal process. See Section 21.2 (Severability) for the governing severability provision applicable to these Terms.

22.10 Lifetime Access

If Company offers lifetime or unlimited access to any products, services, or programs, such access is for the lifetime of the product, service, or program only, and not for the lifetime of any individual. If Company dissolves, ceases to exist, or decides to discontinue a product, service, or program, your access terminates at that time. Company does not currently offer lifetime access products but reserves the right to do so in the future under these Terms.

22.11 Community Membership (Skool and Similar Platforms)

Company may operate online communities on third-party platforms including but not limited to Skool ("Community"). By joining, requesting to join, or participating in any Company-operated Community, you agree to be bound by these Terms to the extent applicable, as well as the terms and policies of the applicable third-party platform, including Skool's Terms of Service at skool.com/terms and Privacy Policy at skool.com/privacy, or such other URLs as Skool may designate from time to time. Company does not control Skool's data handling practices, security measures, or privacy policies, and is not responsible for any data collected, stored, or processed by Skool or other third-party community platforms in connection with your membership.

By providing your email address when requesting to join or enrolling in any Company-operated Community, you consent to receive email communications from Company and are deemed an email subscriber subject to Section 22.12. This consent applies regardless of whether your membership request is approved.

You must be at least 18 years of age to request to join, join, or participate in any Company-operated Community.

Community membership is subject to the following:

- Membership is a privilege, not a right, and may be revoked by Company at any time, with or without notice, for any reason including violation of these Terms or the conduct standards set forth below

- All content, frameworks, methodologies, training materials, and resources posted or shared by Company within the Community are Company's Intellectual Property and are subject to Section 15. You may not reproduce, share, distribute, screenshot, or repurpose Company content outside the Community without Company's prior written consent

- Content you post in the Community may be visible to other members. You are solely responsible for the content you post and for ensuring it does not violate any laws, third-party rights, or these Terms

- Company is not responsible for content posted by other Community members and makes no representations regarding the accuracy, completeness, or usefulness of member-generated content. Advice or guidance shared by other members is their personal opinion only and does not constitute professional advice

- You may not use the Community to solicit, recruit, advertise, or promote competing products, services, or business opportunities to other members without Company's prior written consent. Unsolicited solicitation of Community members is a violation of these Terms and grounds for immediate removal

- The Community is provided for educational and informational purposes only. Participation does not create a professional advisor relationship, ongoing advisory relationship, or any obligation on Company's part beyond what is expressly stated in these Terms

- Company's limitation of liability under Section 18 applies to all Community interactions, member-generated content, and any outcomes resulting from participation

- Community access may be provided on a free or paid basis as specified at the time of enrollment. Paid Community memberships are subject to the refund and payment terms in Section 11

- Company reserves the right to discontinue, migrate, or shut down any Community at any time, with or without notice, for any reason. Company is not liable for any disruption, loss of access, or loss of content resulting from discontinuation or platform migration. In the event of discontinuation of a paid Community,

Company's sole obligation is to provide a pro-rated refund for any prepaid period remaining after the date of discontinuation, unless termination is for cause

Community Conduct Standards. To maintain a professional and productive environment, members agree not to:

- Post content that is abusive, threatening, harassing, defamatory, discriminatory, obscene, or otherwise offensive

- Share misinformation, false claims, or unverified medical, legal, clinical, or financial advice

- Spam, repeatedly post the same content, or engage in any activity that disrupts the Community

- Impersonate Company, its personnel, or other members

- Violate any applicable laws or regulations through Community participation

Company reserves the right to remove any content and revoke any member's access for violation of these conduct standards, at Company's sole discretion. No refund will be provided to paid members whose access is revoked for violation of these conduct standards or these Terms.

22.12 Email Subscribers

By subscribing to any Company email list, newsletter, or marketing communication — including by providing your email address when joining or requesting to join a Company-operated Community — you acknowledge and agree that:

- You are consenting to receive emails from Company that may include educational content, promotional offers, product announcements, affiliate recommendations, community updates, service-related communications, and other business communications, regardless of the category of subscriber you are. Email frequency varies and is not guaranteed to be consistent

- You may unsubscribe at any time by clicking the unsubscribe link included in every commercial email or by contacting Company at [email protected]. Unsubscribe requests will be honored promptly, and in any event within ten (10) business days as required by applicable law. Transactional and service-related emails may continue after unsubscribe as necessary to fulfill active service obligations. If you re-subscribe after unsubscribing, your re-subscription constitutes renewed consent to receive email communications from Company on the same terms set forth in this Section

- Company complies with the CAN-SPAM Act and all applicable email marketing laws. Each commercial email will include a valid physical mailing address and a clear mechanism to opt out of future commercial communications

- Subscribing to Company's email list does not constitute a purchase of Services and does not create any client relationship or advisory relationship between you and Company

- All content provided through email communications is for general informational and educational purposes only and is subject to the disclaimers in Section 22.1 and Section 2.6

- Company's emails may contain affiliate links or recommendations for third-party products and services. Company may receive compensation if you purchase through such links. All affiliate relationships are disclosed in accordance with FTC guidelines and Section 22.7

- Company's limitation of liability under Section 18 applies to all email communications and any content or recommendations contained therein

- Company does not sell your email address to third parties for their independent marketing purposes. Your email address and related data may be processed by Company's email service providers and marketing automation platforms as necessary to deliver and manage communications, subject to those providers' terms and privacy policies. You acknowledge that such processing may involve transfer of data to servers located outside your jurisdiction

23. CLICKWRAP ACCEPTANCE AND ACKNOWLEDGMENTS

23.1 Clickwrap Consent and Agreement to Terms

By checking the acceptance box and submitting payment at checkout, or by purchasing Services, accessing Materials, or clicking "I Agree," you are entering into a legally binding agreement with Company and acknowledge and agree that:

- You have read these entire Terms carefully

- You understand all terms and conditions

- You agree to be bound by these Terms and all referenced policies

- You understand that this is a binding legal contract enforceable against you

- Your electronic acceptance has the same legal force and effect as a handwritten signature

No physical signature is required. Checking the acceptance box and submitting payment constitutes your valid and enforceable acceptance of these Terms under applicable electronic signature and contract laws, including the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Uniform Electronic Transactions Act (UETA). Company will maintain records of your acceptance of these Terms, including the date, time, and method of acceptance, for a period of not less than five (5) years from the date of acceptance.

23.2 Legal Capacity and Authority

You represent and warrant that:

- You are at least 18 years old

- You have the legal capacity to enter into these Terms

- You are not prohibited by law from accessing or using Services

- If entering these Terms on behalf of a business entity, you have the authority to bind that entity

- All information you provide to Company is accurate and complete

23.3 Opportunity for Legal Review

You acknowledge that:

- You have been advised to consult with legal counsel before agreeing to these Terms

- You have had adequate opportunity to review these Terms with an attorney

- You have had sufficient time to review and understand these Terms

- You are entering into these Terms voluntarily and of your own free will

23.4 Electronic Signature and Records

You agree that:

- Your electronic acceptance constitutes your legal signature

- This electronic signature has the same legal effect as a handwritten signature

- You consent to conducting transactions electronically

- You consent to receiving notices, disclosures, and communications electronically

- Electronic records of these Terms are admissible as evidence

23.5 Incorporated Terms

By accepting these Terms, you also acknowledge and agree to:

- HighLevel Terms of Service: https://www.gohighlevel.com/terms-of-service

- HighLevel Privacy Policy: https://www.gohighlevel.com/privacy-policy

- HighLevel Acceptable Use Policy: https://www.gohighlevel.com/acceptable-use-policy

- Skool Terms of Service: https://www.skool.com/terms (if applicable to your engagement)

- Skool Privacy Policy: https://www.skool.com/privacy (if applicable to your engagement)

- Company Privacy Policy: https://soberhomesuccess.com/privacy

- These Terms and Conditions

You represent that you have reviewed these incorporated terms and agree to be bound by them to the extent applicable to your engagement with Company.

23.6 No Reliance on Outside Representations

You acknowledge that:

- You are not relying on any oral or written representations outside of these written Terms

- No employee, agent, or representative of Company has authority to make promises or representations not contained in these Terms

- These written Terms are the sole and complete statement of the agreement between you and Company

- Any prior agreements, understandings, or representations are superseded by these Terms

23.7 Understanding of Key Terms

You specifically acknowledge and understand the following key terms:

- Refund Policy: Fees are non-refundable once work begins for Kickstart Services, upon delivery for Snapshot License, and after 7 days or after accessing Services for other Services (Section 11.6)

- Platform Termination: Company can terminate access at any time without refund (Section 9.5)

- Data Loss: You may lose access to data upon termination and must export beforehand (Section 10.3)

- Data Deletion: Company has no obligation to retain Client data after termination and may permanently delete all Client data immediately upon termination; Company has no obligation to recover deleted data (Section 12.11)

- Accelerated Balance: If you terminate Implementation and Management Services before the end of the minimum engagement term, the full remaining balance of fees becomes immediately due and payable (Section 4.2)

- No Guarantees: No business results, referrals, or outcomes are guaranteed (Section 17)

- Support Limits: Support is limited to email only with volume caps, and varies by service type (Section 13)

- Non-Transferability: Systems cannot be exported to other platforms except under a Snapshot License (Section 10.1)

- Your Responsibility: You are solely responsible for legal and regulatory compliance (Section 12)

- Liability Limits: Company's liability is capped at fees paid in prior 12 months (Section 18.2)

- Service Model: You are purchasing professional services, not software (Section 2.1)

- Client Modifications: Company is not responsible for changes you make (Section 9.3)

- Work Product Acceptance: Delivered systems are deemed accepted if not disputed within 14 days (Section 2.5)

- AI Disclaimer: AI-generated content may contain errors and is your responsibility to verify (Section 8.6)

- No Oral Modifications: Any promises not in writing are not binding on Company (Section 21.1)

- Minimum Engagement Term: Implementation and Management Services require a minimum engagement term as disclosed at purchase (Section 4.2)

- Snapshot License: A Snapshot License grants a limited use license only; no Intellectual Property transfers to you (Section 5.3)

- Kickstart Scope: Kickstart Services are intentionally limited in scope and do not include ongoing management or support (Section 3.2)

- Advisory Services: Advisory Services are educational and informational only, do not constitute professional advice, and do not create an ongoing advisory relationship (Section 6)

- Free Engagements: Booking a free call or complimentary engagement constitutes agreement to these Terms in their entirety; Company's liability for free engagements is zero (Section 6.8)

23.8 Agreement to Modifications

You understand and agree that:

- Company may modify these Terms at any time

- Continued use after modifications constitutes acceptance

- It is your responsibility to review these Terms periodically for changes

- Material changes to your rights, fees, or service scope will be communicated via email at least fourteen (14) days before taking effect, as described in Section 21.8

24. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms, please contact:

Propwise REI LLC

Mailing Address: 15191 Montanus Dr, Ste 132, Culpeper, VA 22701

Email: [email protected]

Phone: (804) 781-4769

Website: soberhomesuccess.com

For support issues: Please follow the Support Policy outlined in Section 13 and use the designated support email address provided after purchase.

For legal notices: Send written notice to the mailing address above or via email to [email protected].

NOTICES FROM COMPANY TO CLIENT. Unless otherwise specified in these Terms, notices from Company to Client will be delivered by email to the address on file in Client's account. Such notices are deemed received twenty-four (24) hours after sending, provided Company does not receive a bounce-back or delivery failure notification. It is Client's responsibility to maintain a current and accurate email address in Client's account. Company is not responsible for undelivered notices resulting from Client's failure to maintain current contact information.

All notices to Company must be sent to the addresses listed above. Notices sent to any other address may not be considered received.

ACKNOWLEDGMENT

BY CHECKING THE ACCEPTANCE BOX AT CHECKOUT AND SUBMITTING PAYMENT, OR BY OTHERWISE USING COMPANY'S WEBSITES, SERVICES, OR MATERIALS, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM AS A LEGALLY ENFORCEABLE CONTRACT.