1. Introduction
Propwise REI LLC ("us", "our", "we", "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, including but not limited to soberhomesuccess.com and soberhomeconsultant.com, and use our services (collectively, the "Services").
Data Controller
Propwise REI LLC is the data controller responsible for your personal information.
Contact Information:
Propwise REI LLC
Mailing Address: 8401 Mayland Dr, Ste A, Richmond, VA 23294
Email: [email protected]
Phone: (804)781-4769
Website: soberhomesuccess.com
Scope
This Privacy Policy applies to information we collect through our websites, products, services, and any other interactions you have with us.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
Create an account
Purchase our products or services
Sign up for our email list or free content
Contact us for support
Participate in our community or forums
Fill out forms on our website
Types of Personal Information:
Identity Information: First name, last name
Contact Information: Email address, mailing address, phone number
Account Information: Username, password, account preferences
Payment Information: Processed by third-party payment processors (we do not store credit card numbers)
Communication Information: Information you provide in messages to us or in community posts
Professional Information: Information about your sober living operation (if applicable)
2.2 Information Collected Automatically
When you visit our website or use our Services, we automatically collect certain information about your device and usage:
Technical Information:
IP address
Browser type and version
Operating system
Device identifiers
Referring/exit pages
Date and time stamps
Clickstream data
Usage Information:
Pages visited
Time spent on pages
Links clicked
Search queries
Features used
Location Information:
General geographic location based on IP address (city, state, country)
2.3 Information from Third Parties
We may receive information about you from:
Payment Processors: Transaction information from Stripe, PayPal, and other payment processors
Service Providers: Information from HighLevel and other platforms we use to deliver our Services
Affiliates: Information from users who refer you to us
Social Media: If you connect your social media accounts or interact with us on social media
2.4 Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. See Section 6 for detailed information about our use of cookies.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information based on the following legal grounds:
Consent: When you have given clear consent for us to process your personal information for a specific purpose (e.g., marketing communications).
Contract: When processing is necessary to perform a contract with you (e.g., providing our Services, processing payments).
Legitimate Interests: When we have a legitimate business interest (e.g., improving our Services, fraud prevention, network security) and your rights do not override these interests.
Legal Obligation: When we must process your information to comply with legal obligations (e.g., tax requirements, legal requests).
You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Service Delivery
Create and manage your account
Process transactions and send transaction confirmations
Provide customer support
Deliver products and services you purchase
Send important notices about your account, purchases, or changes to our terms
4.2 Communication
Send marketing and promotional communications (with your consent)
Send newsletters and updates about our products and services
Respond to your inquiries and requests
Send administrative information
You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us. You cannot opt-out of transactional or administrative communications that are necessary for service delivery.
4.3 Service Improvement
Analyze usage patterns and trends
Conduct research and analytics
Improve our Services, content, and user experience
Develop new products and features
Test new features and functionality
4.4 Security and Fraud Prevention
Protect against fraud, unauthorized access, and security threats
Verify identity and authenticate users
Monitor and analyze security incidents
Enforce our terms and conditions
4.5 Legal Compliance
Comply with legal obligations
Respond to legal requests and prevent harm
Enforce our rights and protect our property
4.6 Marketing and Advertising
Personalize content and advertisements
Measure advertising effectiveness
Create custom audiences for targeted advertising
Track affiliate activity and pay commissions
5. Third-Party Service Providers
We share your information with third-party service providers who perform services on our behalf. These providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.
Service Provider Changes: The service providers listed below represent platforms and services we currently use. We reserve the right to change, add, or remove service providers at any time at our sole discretion. When we make significant changes to service providers that handle your personal information, we will update this Privacy Policy.
5.1 HighLevel (CRM and Platform)
We currently use HighLevel as our customer relationship management (CRM) platform and to deliver certain Services to you, including:
Managing your account and contact information
Delivering email and SMS communications
Hosting your business website (if applicable)
Managing workflows and automations
Data Processed by HighLevel:
Your account information
Communications you send and receive through the platform
Any data you input into the system (including information about your residents or clients, if applicable)
HighLevel's Role: HighLevel acts as a data processor on our behalf. Your use of HighLevel features through our Services is subject to HighLevel's terms and policies:
HighLevel Terms of Service: https://www.gohighlevel.com/terms-of-service
HighLevel Privacy Policy: https://www.gohighlevel.com/privacy-policy
HighLevel Acceptable Use Policy: https://www.gohighlevel.com/acceptable-use-policy
Important: Company does not control HighLevel's data handling practices, security measures, or policies. HighLevel's terms govern how your data is collected, stored, and processed on their platform.
5.2 Payment Processors
We use third-party payment processors to process payments, including:
Stripe
PayPal
Other payment service providers
Payment Information:
Payment processors collect and process your payment information directly
We do not store your credit card numbers or full payment details
Your payment information is subject to the payment processor's privacy policy and terms
5.3 Email and Communication Services
We currently use email service providers and communication platforms to send you emails, SMS messages, and other communications, including Kit (formerly ConvertKit) for email marketing and newsletters. These services may track email opens, clicks, and engagement.
5.4 Analytics Providers
We may use third-party analytics and tracking services to understand how our Services are used and to improve user experience. These services may include:
Microsoft Clarity
We may partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement
Other Analytics Services
We may use other analytics and tracking platforms such as Google Analytics, Facebook Pixel, or similar services to collect information about website usage, user behavior, and advertising effectiveness.
These services may use cookies and similar tracking technologies to collect information about your browsing activities, demographics, and interests.
5.5 Advertising Partners
We work with advertising platforms to deliver targeted advertisements:
Facebook/Meta
Google Ads
Other advertising networks
We may share hashed email addresses or other identifiers to create custom audiences and measure advertising effectiveness.
5.6 Automation and Integration Tools
We use automation tools such as Make.com (formerly Integromat) and other integration platforms to connect our systems and automate workflows. These tools may process your information as part of our service delivery.
5.7 Other Service Providers
Hosting Providers: For website hosting and data storage
Customer Support Tools: For managing customer inquiries
Affiliate Tracking: For tracking referrals and paying commissions
Email Marketing Platforms: For sending newsletters and campaigns
5.8 Artificial Intelligence and Automation Tools
We may use artificial intelligence (AI) and machine learning technologies to improve our Services and provide you with a better experience.
How We Use AI
We may use AI-powered tools and services for purposes including, but not limited to:
Generating or assisting with content creation (emails, templates, documentation)
Analyzing usage patterns and improving user experience
Automating workflows and system processes
Providing customer support responses
Personalizing content and recommendations
Any other purpose related to improving, delivering, or supporting our Services
AI Service Providers
We may use third-party AI services, including but not limited to:
OpenAI (ChatGPT, GPT models)
Anthropic (Claude)
Other AI platforms and tools
Data Processing by AI Services
When we use AI services, certain information may be processed by these services in accordance with their privacy policies and terms of service. We do not use AI to make automated decisions that produce legal or similarly significant effects about you without human involvement.
Your Data and AI
We do not sell your personal information to AI companies
AI-generated content is reviewed before being delivered to you
You retain ownership of any content you provide to us
We do not train third-party AI models on your personal information without your consent
Third-Party AI Policies
If you have questions about how AI service providers handle data, please review their privacy policies:
OpenAI Privacy Policy: https://openai.com/privacy
Anthropic Privacy Policy: https://www.anthropic.com/privacy
Third-Party Privacy Policies and Terms: Each third-party service provider listed in this section operates under their own privacy policy and terms of service. Your use of our Services may be subject to these third-party policies. We do not control and are not responsible for the privacy practices of third parties. We encourage you to review their policies, including:
HighLevel Privacy Policy: https://www.gohighlevel.com/privacy-policy
Microsoft Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement
Stripe Privacy Policy: https://stripe.com/privacy
Kit Privacy Policy: https://convertkit.com/privacy
OpenAI Privacy Policy: https://openai.com/privacy
Anthropic Privacy Policy: https://www.anthropic.com/privacy
Other service providers as applicable
By using our Services, you acknowledge that your information may be processed by these third parties in accordance with their privacy policies.
6. Cookies and Tracking Technologies
6.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies (web beacons, pixels, tags) to collect information about your browsing activities.
6.2 Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for our website to function. They enable core functionality such as security, authentication, and accessibility. You cannot opt-out of these cookies.
Performance and Analytics Cookies
These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. We use this information to improve our website performance.
Google Analytics
Usage tracking and heatmaps
Error reporting
Functionality Cookies
These cookies allow our website to remember your preferences and provide enhanced features.
Language preferences
Login status
Form auto-fill
Advertising and Targeting Cookies
These cookies are used to deliver relevant advertisements and measure advertising effectiveness.
Facebook Pixel
Google Ads
Retargeting pixels
Affiliate tracking
Social Media Cookies
These cookies are set by social media platforms when you interact with social media buttons or plugins on our website.
Twitter/X
YouTube
6.3 How Long Do Cookies Last
Session Cookies: Deleted when you close your browser
Persistent Cookies: Remain on your device for a set period or until you delete them
6.4 Managing Cookies
Browser Settings
You can control cookies through your browser settings. Most browsers allow you to:
View and delete cookies
Block cookies from specific websites
Block all cookies
Delete all cookies when you close your browser
Please note that disabling cookies may affect the functionality of our website and prevent you from using certain features.
Cookie Consent Tools
We provide cookie consent tools that allow you to accept or reject certain categories of cookies (where required by law).
Opt-Out of Targeted Advertising
You can opt-out of targeted advertising:
Browser Settings:
Enable "Do Not Track" or similar settings
Industry Opt-Out Tools:
Digital Advertising Alliance: http://optout.aboutads.info/
Network Advertising Initiative: http://optout.networkadvertising.org/
European Interactive Digital Advertising Alliance (EU): http://www.youronlinechoices.eu/
Platform-Specific Opt-Outs:
Google Ads: https://adssettings.google.com/
Facebook: https://www.facebook.com/settings?tab=ads
Mobile Device Settings
On mobile devices, you can:
iOS: Settings > Privacy > Tracking > Disable "Allow Apps to Request to Track"
Android: Settings > Privacy > Ads > Opt out of Ads Personalization
6.5 Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals because there is no industry standard for how to respond to such signals.
7. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
7.1 Service Providers
We share information with third-party service providers who perform services on our behalf (as described in Section 5).
7.2 Affiliates and Referral Partners
If you were referred to us by an affiliate or purchased through a referral link, we may share your email address and purchase information with that affiliate for commission tracking purposes.
7.3 Business Transfers
If Company is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
7.4 Legal Requirements
We may disclose your information if required by law or in response to:
Legal process (subpoena, court order, government request)
Legal claims or disputes
Requests from law enforcement or government authorities
Investigations of potential violations of our terms
Protecting the rights, property, or safety of Company, our users, or the public
7.5 With Your Consent
We may share your information for other purposes with your consent or at your direction.
7.6 Aggregated and De-Identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you. This information is not considered personal information and may be shared for any purpose.
8. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and destruction.
Security Measures Include:
Encryption of data in transit (SSL/TLS)
Encryption of sensitive data at rest
Access controls and authentication
Regular security assessments
Employee training on data protection
Secure data centers and hosting
No Guarantee
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You provide information at your own risk.
Your Responsibility
You are responsible for:
Maintaining the confidentiality of your account credentials
Notifying us immediately of any unauthorized access
Using strong passwords
Not sharing your account with others
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
Active Accounts: While your account is active and for a reasonable period thereafter
Transactional Data: For as long as required for tax, accounting, and legal purposes (typically 7 years)
Marketing Data: Until you opt-out or request deletion
Legal Obligations: As required by applicable law
Inactive Accounts: We may delete or anonymize data from accounts that have been inactive for an extended period
Deletion
When we no longer need your information, we will delete it or anonymize it so it can no longer identify you.
You may request deletion of your account and personal information at any time (subject to legal retention requirements). See Section 11 for information about your rights.
10. International Data Transfers
Company is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.
Data Protection Standards
The United States may not have the same data protection laws as your jurisdiction. By using our Services, you consent to the transfer of your information to the United States.
Safeguards for EEA, UK, and Swiss Users
For users in the European Economic Area, United Kingdom, and Switzerland, we implement appropriate safeguards for international data transfers, including:
Standard Contractual Clauses approved by the European Commission
Adequacy decisions
Other legally approved transfer mechanisms
11. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
11.1 Rights for All Users
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request deletion of your personal information (subject to legal retention requirements).
Opt-Out of Marketing: You can opt-out of marketing communications at any time.
11.2 California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know
You have the right to request that we disclose:
Categories of personal information we collected about you
Categories of sources from which we collected personal information
Business or commercial purpose for collecting or selling personal information
Categories of third parties with whom we share personal information
Specific pieces of personal information we collected about you
Categories of personal information we disclosed for a business purpose
Categories of personal information we sold or shared (for targeted advertising)
Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions (e.g., completing transactions, legal obligations, fraud prevention).
Right to Correct
You have the right to request correction of inaccurate personal information.
Right to Opt-Out
Right to Opt-Out of Sale: You have the right to opt-out of the "sale" of your personal information. Note: We do not sell personal information for monetary consideration.
Right to Opt-Out of Sharing: You have the right to opt-out of "sharing" of personal information for cross-context behavioral advertising (targeted advertising).
Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary to provide services.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising your CCPA rights.
Authorized Agents
You may designate an authorized agent to submit requests on your behalf. We may require verification of the agent's authority.
Verification
We will verify your identity before processing requests. We may request additional information to verify your identity.
Response Time
We will respond to verifiable requests within 45 days. If we need more time, we will notify you and may take up to 90 days total.
Do Not Sell or Share My Personal Information
To exercise your right to opt-out of the sharing of your personal information for targeted advertising, click here: [Link to opt-out mechanism]
California "Shine the Light" Law
California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes.
11.3 Virginia Privacy Rights (VCDPA)
If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act similar to CCPA rights, including rights to access, correct, delete, and opt-out of targeted advertising and sale of personal information.
11.4 Colorado Privacy Rights (CPA)
If you are a Colorado resident, you have rights under the Colorado Privacy Act similar to CCPA rights, including rights to access, correct, delete, and opt-out of targeted advertising and sale of personal information.
11.5 Connecticut Privacy Rights (CTDPA)
If you are a Connecticut resident, you have rights under the Connecticut Data Privacy Act similar to CCPA rights, including rights to access, correct, delete, and opt-out of targeted advertising and sale of personal information.
11.6 Utah Privacy Rights (UCPA)
If you are a Utah resident, you have rights under the Utah Consumer Privacy Act similar to CCPA rights, including rights to access, delete, and opt-out of targeted advertising and sale of personal information.
11.7 European Privacy Rights (GDPR)
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):
Right of Access
You have the right to obtain confirmation of whether we process your personal data and to receive a copy of your personal data.
Right to Rectification
You have the right to have inaccurate personal data corrected and incomplete data completed.
Right to Erasure ("Right to be Forgotten")
You have the right to request deletion of your personal data in certain circumstances, including:
The data is no longer necessary for the purposes for which it was collected
You withdraw consent (where processing is based on consent)
You object to processing and there are no overriding legitimate grounds
The data has been unlawfully processed
Deletion is required for compliance with legal obligations
Right to Restriction of Processing
You have the right to restrict processing of your personal data in certain circumstances, including:
You contest the accuracy of the data
Processing is unlawful and you request restriction instead of erasure
We no longer need the data but you need it for legal claims
You object to processing pending verification of legitimate grounds
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller (where technically feasible).
Right to Object
You have the right to object to:
Processing based on legitimate interests
Direct marketing (including profiling)
Processing for scientific, historical research, or statistical purposes
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
Right to Lodge a Complaint
You have the right to lodge a complaint with your local supervisory authority if you believe we have violated GDPR.
Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing (including profiling) that produce legal or similarly significant effects, except where necessary for contract performance, authorized by law, or based on explicit consent.
Response Time
We will respond to requests within one month. In complex cases, we may extend this by two additional months and will notify you.
Fees
Requests are generally free. However, we may charge a reasonable fee for excessive, repetitive, or manifestly unfounded requests.
12. How to Exercise Your Rights
To exercise any of your privacy rights, please contact us:
Email: [email protected]
Mail: Propwise REI LLC - 8401 Mayland Dr, Ste A, Richmond, VA 23294
What We Need from You
To process your request, we may need to verify your identity. We may request:
Account email address
Recent transaction information
Government-issued ID (in some cases)
Other information to confirm your identity
Authorized Agents
If you use an authorized agent to submit a request, we may require:
Written authorization from you
Verification of the agent's identity and authority
Direct confirmation from you
Response Time
We will acknowledge your request within 10 business days and respond substantively within:
45 days (with possible 45-day extension) for most requests
30 days for GDPR requests (with possible 60-day extension)
13. Children's Privacy
Our Services are not intended for children under 18 years of age.
No Collection from Children
We do not knowingly collect personal information from children under 18. If you are under 18, do not:
Use our Services
Provide any information to us
Create an account
Parental Consent
If a parent or guardian wishes to purchase our Services for a minor, the parent must:
Create the account using the parent's information
Provide the parent's personal information
Supervise the minor's use of the Services
If We Learn of Collection
If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information as quickly as possible.
Parents' Rights
If you believe we have collected information from your child, please contact us immediately at [email protected].
14. Third-Party Websites and Services
Our Services may contain links to third-party websites, products, and services that are not owned or controlled by Company.
No Responsibility
We are not responsible for:
The privacy practices of third-party websites
The content of third-party websites
The products or services offered by third parties
Third-Party Privacy Policies
When you click a link to a third-party website, you will be subject to that website's privacy policy. We encourage you to read the privacy policies of any third-party websites you visit.
Social Media Features
Our website may include social media features (e.g., Facebook Like button, Twitter share). These features may collect your IP address, page visited, and may set a cookie. Social media features are governed by the privacy policy of the company providing them.
15. User-Generated Content and Public Forums
Our Services may allow you to post content or participate in community forums that are visible to other users or the public.
Public Information
Any information you post in public areas is public information that can be:
Read, collected, and used by others
Indexed by search engines
Shared and distributed by others
Your Responsibility
You are responsible for:
Any personal information you choose to share publicly
The content you post
Protecting your privacy in public forums
Our Rights
We reserve the right to:
Monitor public forums
Remove content that violates our terms
Use publicly posted content for our business purposes
Recommendation
We recommend you do not share sensitive personal information in public forums.
16. Marketing Communications
16.1 Email Marketing
With your consent (or where permitted by law), we may send you marketing emails about:
New products and features
Special offers and promotions
Educational content and tips
Company news and updates
CAN-SPAM Compliance
We comply with the CAN-SPAM Act. Our marketing emails include:
Clear identification that the message is an advertisement
Our physical address
A clear way to opt-out (unsubscribe link)
Honor of opt-out requests within 10 business days
Unsubscribe
You can opt-out of marketing emails at any time by:
Clicking the "unsubscribe" link in any email
Updating your email preferences in your account settings
Emailing us at [email protected]
Transactional Emails
You cannot opt-out of transactional emails necessary for service delivery (e.g., purchase confirmations, account notifications).
16.2 SMS Marketing
If you opt-in to receive SMS messages from us, we will send you:
Marketing promotions
Updates about your account
Service notifications
TCPA Compliance
We comply with the Telephone Consumer Protection Act (TCPA). You must provide express written consent to receive marketing SMS messages.
Opt-Out of SMS
You can stop receiving SMS messages at any time by:
Replying "STOP" to any SMS message
Contacting us at [email protected]
Message and Data Rates
Message and data rates may apply. Message frequency varies.
17. Automated Decision-Making and Profiling
We may use automated systems to analyze your information to:
Personalize your experience
Recommend relevant content
Improve our Services
Detect fraud
No Solely Automated Decisions
We do not make decisions that produce legal or similarly significant effects based solely on automated processing without human involvement.
Your Rights
If you are in the EEA, UK, or Switzerland, you have the right to object to automated decision-making and to request human review of automated decisions.
18. California Residents - Additional Disclosures
18.1 Categories of Personal Information
In the past 12 months, we have collected the following categories of personal information (as defined by CCPA):
Identifiers: Name, email address, IP address, account username
Commercial Information: Purchase history, transaction records
Internet Activity: Browsing history, search history, interaction with our website
Geolocation Data: General location based on IP address
Professional Information: Information about your business
Inferences: Preferences and characteristics derived from other information
18.2 Sources of Personal Information
We collect personal information from:
Directly from you
Automatically through your use of our Services
From third parties (affiliates, service providers, social media)
18.3 Purposes for Collection
We collect personal information for the purposes described in Section 4.
18.4 Disclosure of Personal Information
We disclose personal information to the categories of third parties described in Section 7.
18.5 Sale or Sharing of Personal Information
Sale: We do not sell personal information for monetary consideration.
Sharing for Targeted Advertising: We may share certain identifiers with advertising partners for targeted advertising purposes. You can opt-out as described in Section 11.2.
18.6 Sensitive Personal Information
We do not collect or use sensitive personal information (as defined by CPRA) except as necessary to provide our Services or as permitted by law.
18.7 Retention
We retain personal information as described in Section 9.
19. Nevada Residents
Nevada residents have the right to opt-out of the sale of certain covered information. We do not sell covered information as defined by Nevada law. If you are a Nevada resident and have questions, please contact us at [email protected].
20. Data Breach Notification
In the event of a data breach that compromises your personal information, we will:
Notification to Users
Notify affected users without undue delay and, where feasible, within 72 hours of becoming aware of the breach (or as required by applicable law).
Notification Method
We will notify you by:
Email to the address associated with your account
Notice on our website
Other means as appropriate
Information Provided
Our notification will include:
Nature of the breach
Types of information affected
Steps we are taking to address the breach
Steps you can take to protect yourself
Contact information for questions
Notification to Authorities
We will notify relevant authorities as required by law.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
We will notify you of material changes by:
Updating the "Last Updated" date at the top of this Privacy Policy
Sending an email notification to the address associated with your account (for significant changes)
Posting a prominent notice on our website
Other means as appropriate
Review of Changes
We encourage you to review this Privacy Policy periodically. The "Last Updated" date indicates when the Privacy Policy was last revised.
Acceptance of Changes
Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy.
Material Changes
If we make material changes that significantly affect your rights, we will provide more prominent notice and, where required by law, obtain your consent.
22. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Inquiries:
Email: [email protected]
Mail: Propwise REI LLC - 8401 Mayland Dr, Ste A, Richmond, VA 23294
Privacy-Specific Inquiries:
For privacy-specific questions or to exercise your privacy rights, please contact our privacy team at: [email protected]
Response Time
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
European Users
If you are located in the European Economic Area, United Kingdom, or Switzerland:
Email: [email protected]
You also have the right to lodge a complaint with your local supervisory authority if you believe we have violated GDPR.
Escalation
If you are unsatisfied with our response, you may escalate your concern to:
Your local data protection authority (for EEA, UK, Swiss residents)
The California Attorney General (for California residents)
Other relevant regulatory authorities in your jurisdiction
23. Additional Information
23.1 Commitment to Privacy
Company is committed to:
Transparency in our data practices
Protecting your personal information
Complying with applicable privacy laws
Respecting your privacy rights
Continuously improving our privacy practices
23.2 Employee Training
We train our employees on:
Privacy policies and procedures
Data security best practices
Handling of personal information
Compliance with privacy laws
23.3 Privacy by Design
We implement privacy considerations into:
Product development
Service design
Business processes
Technology infrastructure
23.4 Regular Reviews
We regularly review and update:
Our privacy practices
Security measures
Service provider agreements
Compliance with evolving privacy laws